Open to opportunities

r shanmukha priya reddy

@rshanmukhapriyareddy

Message

Experienced tax specialist with strong analytical and communication skills.

India

Message

What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dedicated professional with a strong background in tax and logistics analysis, having worked with industry leaders like Amazon and Google. My experience as a Tax Specialist at Amazon Development Center involved resolving customer issues and serving as a Subject Matter Expert, where I trained new associates and collaborated with multiple teams to drive project success.

Prior to that, I worked as an Analyst III at Google Maps Global Logistics, where I resolved customer-reported issues and contributed to special projects. My ability to gather user feedback and collaborate with product managers and designers has honed my skills in enhancing user experience. I am passionate about mentoring and have actively participated in workshops and events to foster peer learning.

Experience

Work history, roles, and key accomplishments

Tax Specialist

Amazon Development Center

Jun 2017 - Nov 2021 (4 years 5 months)

Resolved customer issues through effective communication across various channels, delivering optimal solutions in alignment with policy standards.

Communication Skills Customer Service Team Management Problem Solving Process Improvement

Analyst III

Google Maps Global Logistics

Jul 2015 - Jun 2017 (1 year 11 months)

Resolved live customer-reported issues related to Google Maps street mapping for the North American region.

Customer Service Data Analysis Project Management Collaboration User Experience

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management

Post Graduate, General Management

2020 - 2021

Grade: 2.3

Mentored junior students in understanding course material and navigating academic challenges.
Actively participated in student organization's, organizing events and workshops to enhance peer learning.
Attended workshops on topics such as conflict resolution, negotiation skills, and strategic planning.
Completed a leadership workshop and applied learned strategies to improve team collaboration.

JNTUH

Bachelors in Technology, Computer Science

2011 - 2015

Grade: 3.0

Activities and societies: · Given paper presentations in various Tech Fests and received certificate of Merit. · Secured 7 prizes for the short film “Realization” · Received 2 Certificates in KALA PARICHAYAM for Cultural dance “KUCHIPUDI”. · Acquired merit certificate in Balavikas Program. · Active IT volunteer and subject coordinator in Sathya Sai Vidya Vahini Educational Trust.

Completed the Internship from Defense Research and Development Laboratory(Indian Ministry of Defense).
Represented District level Softball player tournaments.
Active volunteer and organizer for multiple student tech fest's.
Acquired Merit certificate for a program in Anchoring, News Reading, Dubbing and Voice-over, from University Grants
Commission, Hyd.