Roy Tunon

At Dell Technologies, I support Day 1 readiness for new selling motions by validating account hierarchies, priority mappings, CRM data, opportunities, and quote-to-offer workflows.

I've guided internal teams and customers through quoting, pricing, and Premier workflow changes, reinforcing adoption through enablement resources and post-launch support. I partner with sales, PAM-managed teams, and support channels to resolve account, quoting, and customer-data issues while maintaining business continuity.

Previously, I delivered sales operations insights, improved workflows, managed Canadian customer accounts, and supported technical issue escalation and order-delivery automation at Dell Technologies.

My background also includes leading multichannel customer-service improvements at Bimbo of Panama and managing client accounts, events, and service escalations across Marriott International and W Panama Hotel. I bring customer-focused problem solving, operational discipline, and fluency in Spanish, English, and French.