Open to opportunities

Alex Andrade

@alexandrade

I am a multilingual SaaS Customer Success specialist driving adoption, retention, and revenue for global enterprise accounts.

Panama

Message

What I'm looking for

I seek a senior customer-success or consulting role to drive SaaS adoption and revenue for global accounts, lead AI-enabled digital transformation, mentor teams, and deliver measurable outcomes in a collaborative, customer-focused environment.

I am a multilingual SaaS Customer Success specialist and industrial engineer with 20+ years of experience across engineering, energy, and B2B technology sectors. I focus on driving retention, adoption and revenue growth for both small and global enterprise accounts.

I have led onboarding, training, presales, and customer success initiatives for AI-powered SaaS solutions, scaled a client portfolio from $300K/yr to $3.2M/yr, and trained thousands of administrators and end users across the Americas and the Caribbean.

I bring strategic consulting, standards expertise (ISO, IEEE, ASTM, API, ASME), metrics-driven decision making, and a collaborative teaching style in English, Spanish, and Portuguese to help organizations succeed in digital transformation and product adoption.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant and Account Manager

Current

Optimise Consulting, Inc

Jan 2024 - Present (1 year 7 months)

Consult on engineering customer success and digital transformation using AI-powered solutions and industry standards (ISO, IEEE, NFPA) to drive product adoption and strategic outcomes.

Customer Success Digital Transformation Strategic Consulting Training Stakeholder Management

Pre-Sales Engineer & Customer Advisor

S&P Global

Jan 1999 - Jan 2023 (24 years)

Led onboarding, training, and support for AI-powered SaaS, improving adoption, reducing churn, and growing accounts; scaled a client portfolio from $300K/yr to $3.2M/yr and managed five channel resellers.

Onboarding Customer Success Training Channel Management Salesforce Zendesk Metrics Analysis

IT Manager

Grupo PTG

Jan 1998 - Jan 1999 (1 year)

Built and supported Windows Server networks and database jukebox systems; implemented remote support that reduced travel expenses by 80% and trained LATAM users on database and remote access tools.