RTroy thomson
@roythomson
Self-sufficient IT Support Professional with remote troubleshooting expertise.
United KingdomWhat I'm looking for
I am a technically skilled IT Support Professional with a strong background in delivering end-user support and managing service desk operations in remote environments. My experience includes troubleshooting software, hardware, and network issues, and I have a solid command of cloud tools, scripting, and endpoint management. I thrive in fully remote technical roles, bringing a proactive, solutions-focused mindset to distributed teams.
In my most recent role as a Lead Technical Support Engineer at Stewart Milne, I successfully delivered end-to-end remote IT support for distributed staff, managed tickets, and triaged incidents while ensuring device compliance and user access provisioning. My previous positions have allowed me to hone my skills in deploying and configuring devices, performing network diagnostics, and supporting virtual environments, making me well-equipped to handle diverse technical challenges.
I am passionate about continuous learning and actively engage in tech interests such as virtual labs, scripting challenges, and attending InfoSec meetups. My certifications, including Microsoft Azure Fundamentals and CompTIA Security+, reflect my commitment to staying updated in the ever-evolving IT landscape.
Experience
Work history, roles, and key accomplishments
Lead Technical Support Engineer
Stewart Milne
Feb 2023 - Sep 2023 (7 months)
Delivered end-to-end remote IT support for distributed staff, managing tickets and triaging incidents. Performed device imaging and rebuilding, while also administering accounts for onboarding and offboarding processes. Identified and resolved security events using SolarWinds, maintaining device compliance and user access provisioning.
IT Support Technician
BBC
Mar 2022 - Jul 2022 (4 months)
Deployed and configured laptops and workstations across various departments, ensuring seamless integration. Performed network diagnostics to resolve connectivity issues efficiently. Standardised device imaging and software installations, improving efficiency for internal teams.
Technical Support Engineer
Brightsolid
Aug 2021 - Jan 2022 (5 months)
Monitored server health and handled alerts to ensure system stability. Supported virtual environments and recovered client data effectively. Responded to technical incidents and implemented fixes remotely, maintaining operational continuity.
IT Support Analyst
Computershare
Nov 2019 - Jan 2020 (2 months)
Provisioned VPN and 2FA credentials for remote employees, ensuring secure access. Provided support for MS Office, Outlook, Skype, and VPN connectivity. Managed user accounts and supported virtual desktop users, facilitating smooth remote operations.
Education
Degrees, certifications, and relevant coursework
City of Glasgow College
Higher National Certificate, Cyber Security
Completed a Higher National Certificate in Cyber Security. Focused on advanced concepts and practical applications within the field.
Forth Valley College
National Certificate, Computing with Cyber Security
Obtained a National Certificate in Computing with Cyber Security. Gained foundational knowledge in computing principles and cybersecurity basics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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