Eddie Mccreadie
@eddiemccreadie
I resolve technical issues and build secure cloud and IT infrastructure.
United KingdomWhat I'm looking for
At Stuart Turner Ltd, I deliver first-line technical support to customers and field engineers, resolving electrical, hardware and control-system issues. I've achieved approximately 80% first-contact resolution and reduced repeat enquiries by improving troubleshooting guidance.
I'm a Cyber Security graduate with hands-on experience in Windows support, Active Directory administration, incident management, networking, vulnerability assessment, and AWS IAM. I'm continuing to develop my knowledge of Azure, cloud security, Microsoft Security, AWS Security, IT infrastructure, and cyber threat detection.
Experience
Work history, roles, and key accomplishments
Technical Support Technician
Stuart Turner Ltd
Sep 2024 - Present (1 year 11 months)
Deliver first-line technical support to customers and field engineers, resolving electrical, hardware and control system issues. Diagnose technical faults remotely and over the telephone, ensuring prompt and effective resolution.
Supported customers via telephone, email and live chat. Logged incidents accurately using internal CRM systems and escalated unresolved cases appropriately.
First Line IT Support
Reading College
Jul 2012 - Sep 2012 (2 months)
Installed and configured desktop hardware and software. Supported Windows workstations and created and managed Active Directory user accounts.
Education
Degrees, certifications, and relevant coursework
Buckinghamshire New University
Bachelor of Science, Cyber Security
2020 - 2024
BSc (Hons) in Cyber Security from Buckinghamshire New University, covering network security, vulnerability assessment, and cloud security.
Reading College
Higher National Diploma, Information Technology
2011 - 2015
Grade: MMP
Higher National Diploma in Information Technology with MMP grades, focusing on IT fundamentals and practical skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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