Open to opportunities

Roxanne Able

@roxanneable

Message

I build high-performing café teams, grow sales, and create mission-driven customer experiences.

United States

Message

What I'm looking for

I'm looking to lead customer-focused, mission-driven operations where I can build strong teams, grow sales, improve systems, and create consistently excellent guest experiences.

I've opened and led Misericordia Hearts & Flour Bakery and Café, a bespoke Chicago nonprofit café creating employment opportunities for residents with developmental disabilities. I grew sales through product quality, consistency, outstanding guest experiences, and a mission-focused approach.

I built operating procedures, training plans, and an internal talent pipeline while implementing Toast in a drive-thru environment. I also integrated online ordering, waste-offsetting apps, and a dedicated social presence to increase traffic, awareness, and sales.

Previously, I led one of Peet's Coffee's highest-volume Chicago tourist locations, delivering multiple record-setting sales years and P&L results. I hired, trained, inspired, and retained teams, and supported new-store and post-COVID reopening efforts.

My earlier experience includes shift leadership at Caribou Coffee and supervising a Loyola Annual Giving calling floor that raised more than $1,000,000 for student support.

Experience

Work history, roles, and key accomplishments

General Manager

Misericordia Hearts & Flour Bakery and Café

Jan 2022 - Oct 2025 (3 years 9 months)

Developed, hired for, and opened a bespoke cafe for a prominent Chicago nonprofit focused on creating job opportunities for residents with developmental disabilities. Drove top-line sales and year over year growth through outstanding customer experience, quality, and a mission-focused approach.

Toast Online Ordering Social Media Standard Operating Procedures Training Hiring Sales Growth Customer Experience

Store Manager

Peet's Coffee

Aug 2017 - Jan 2022 (4 years 5 months)

Led a store environment focused on customers, coffee, and quality in one of Chicago's highest volume tourist locations. Built, inspired, and retained a high-performing team by leading all aspects of talent management and executing store business plans to drive record-setting sales.

Talent Management Hiring Training Business Planning P&L management Sales Growth Customer Service

Shift Lead

Caribou Coffee

Jul 2013 - Aug 2014 (1 year 1 month)

Completed back of house operations including ordering and waste management. Led excellent service through proper team deployment and planning.

Inventory Management Waste Management Team Leadership Customer Service

Supervisor

Loyola Annual Giving Phonathon

Sep 2008 - Jul 2012 (3 years 10 months)

Supervised a calling floor of 28-34 student callers in a record-breaking fiscal year, raising more than $1,000,000 supporting student scholarships, stipends, and technology.

Supervision Fundraising Team Management