Roxana Astilean

Classified an average of 103 products daily with 99.9% accuracy, ensuring compliant listings across Amazon’s marketplace and reducing seller rejection rates. Ensured seller document compliance with Amazon policies to support approvals for new listings.

Developed a VBA automation tool that reduced manual data extraction time from 2 hours to 10 minutes per cycle, saving ~12 hours per week. Built internal tools using Python and SQL and supported reporting workflows with SQL-based data extraction and backlog analysis.

Ran bi-weekly gemba walks to review and prioritize project ideas and facilitate project reviews across ~2 teams. Guided 15 colleagues through initiation and execution, supporting delivery of 5 compliance and process improvement projects on schedule.

Mentored 5 new hires on compliance standards by conducting weekly error reviews, reducing team error rate by ~8% in the first onboarding month. Conducted compliance audits and GDPR-aligned assessments, identifying and correcting classification errors across 60 cases.

Increased social media engagement by 5% by executing content strategies across 3 platforms, improving event participation and audience growth. Created 10–15 content pieces weekly and expanded reach through podcast and newspaper interviews.

Managed 50+ daily support tickets using Oracle and Remedy, consistently meeting SLA and improving response times. Reduced recurring technical issues by identifying patterns across support cases and improving processes to prevent repeat incidents.

Resolved 40–60 customer inquiries per day across multiple channels, maintaining efficient issue resolution and high customer satisfaction. Improved case tracking accuracy by 6% through detailed documentation, enabling faster follow-ups and reduced resolution time.

Earned a bachelor's degree in Korean Language and Literature at Universitatea „Babeș-Bolyai” din Cluj-Napoca from 2016 to 2019.

Earned a bachelor's degree in Sociology at the University of Petrosani from 2013 to 2016.