Stefan Oprica

Investigated policy violations and implemented risk mitigation strategies within Amazon’s Compliance and Risk team. Utilized auditing tools, internal dashboards, and case-tracking systems to align operations with compliance standards. Active contributor to Amazon’s Tech Club, where I developed a data analysis script that reduced manual review time by 50%, improving response times for critical aler

Provided Tier II support for complex technical issues, frequently collaborating with engineering teams to resolve escalated service disruptions. Utilized diagnostic tools and ticketing systems such as ServiceNow to investigate root causes and streamline escalations. Played a key role in reducing average resolution time by 30% through improved documentation and issue tracking.

Operated CNC machinery and interpreted technical blueprints to produce precision components. Used CAD/CAM software to program and optimize machining processes. Contributed to a significant reduction in part rejection rates and enhanced production quality.

Managed multiple client social media accounts using tools like Buffer and Hootsuite. Scheduled targeted content, responded to DMs and comments, and performed analytics reviews. Increased follower growth and engagement for client accounts across various platforms, contributing to brand reputation.

Created keyword-optimized content using tools like SEMrush and KWFinder for blogs, websites, and product descriptions. Delivered engaging copy that improved organic visibility and click-through rates for client websites. Maintained a high approval rate by submitting polished, error-free content with proper tone targeting.

Ran digital ad campaigns via Google Ads and Facebook Ads Manager, including A/B testing and audience segmentation. Enhanced conversion rates through optimized landing pages and retargeting strategies. Designed and managed digital contests to improve brand engagement and lead generation.