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Bogdan BalcanBB
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Bogdan Balcan

@balcanb

Operations specialist, resolving time-critical tickets and cases under SLA and turning manual, high-volume work into automated workflows.

Romania
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At Amazon, I work on the team keeping unsafe products off EMEA marketplaces. I monitor regulatory and safety alerts, investigate catalogue and order data with SQL, and handle cases from product removal through full recalls.

I managed a €20 million product recall end to end, coordinating customer remediation with retail, vendor and internal teams. I also designed a Work Allocation System used by 50+ colleagues across four sites, saving 2 FTE every year.

I’ve automated product suppression, built AI-assisted tools for recall research, and worked on an image-scanning project that improved identification accuracy by 30%. I track SLA and KPI performance in Power BI and turn findings into improvement actions.

As a certified process trainer, I wrote SOPs, QA criteria and learning modules that raised the team QA score by 20% and cut new-hire ramp-up from 2 months to 5 weeks. I began in organic agriculture inspection, where I learned to value the details, evidence and clear reporting that compliance depends on.

Experience

Work history, roles, and key accomplishments

AM
Current

Senior Product Compliance Associate

Amazon

Apr 2019 - Present (7 years 6 months)

I work on the team that keeps unsafe products off Amazon's EMEA marketplaces. I monitor regulatory and safety-alert sources, investigate catalogue and order data with SQL, and act on products that present a safety risk, from removal to full recalls. I am also the main point of contact for 50+ users across four EMEA sites and build the tools that make the team faster.

• Managed a €20 million produ

AM

Product Compliance Associate

Amazon

Nov 2016 - Apr 2019 (2 years 5 months)

I joined Amazon to identify non-compliant and safety-risk products across the EMEA catalogue. This is where I learned product safety at scale: reading regulatory alerts, finding affected products and orders in huge datasets, and supporting customers during recalls.

• Identified and removed non-compliant and safety-risk products across the EMEA catalogue, acting on regulatory and safety alerts.
•

MG

B2B Sales & Business Development Representative

MMD Group

Nov 2015 - Nov 2016 (1 year)

I sold web development and digital marketing services to businesses across the region, owning the full sales cycle from prospecting to signed contract. This role taught me how to build relationships, negotiate and communicate with stakeholders, skills I still use every day with vendors and managers.

• Managed a pipeline of 𝟭,𝟬𝟬𝟬+ prospective clients, achieving a 𝟲% conversion rate through targete

BL

Organic Agriculture Inspector

BIOS EUROPE LIMITED

Jun 2013 - Jun 2015 (2 years)

My first compliance role. I carried out on-site inspections to verify that producers met organic (ecological) agriculture standards, then documented and reported my findings. It's where I learned that compliance comes down to details, evidence and clear reporting, a mindset I brought with me into product safety.

• Conducted on-site inspections to verify producer compliance with organic certificat

Education

Degrees, certifications, and relevant coursework

II

Iasi University of Life Sciences (IULS)

Master's Degree, Agriculture Management

2013 - 2015

Focused on management, quality standards and regulatory frameworks in agriculture. I completed my master's while working full-time as an Organic Agriculture Inspector, applying certification and compliance standards in the field alongside my studies.

II

Iasi University of Life Sciences (IULS)

Engineer's Degree (Bachelor's), Economic Engineering in Agriculture

2009 - 2013

Combined economics, management and engineering, building the analytical foundation I later applied to data-driven compliance work.

Tech stack

Software and tools used professionally

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