At Amazon, I work on the team keeping unsafe products off EMEA marketplaces. I monitor regulatory and safety alerts, investigate catalogue and order data with SQL, and handle cases from product removal through full recalls.
I managed a €20 million product recall end to end, coordinating customer remediation with retail, vendor and internal teams. I also designed a Work Allocation System used by 50+ colleagues across four sites, saving 2 FTE every year.
I’ve automated product suppression, built AI-assisted tools for recall research, and worked on an image-scanning project that improved identification accuracy by 30%. I track SLA and KPI performance in Power BI and turn findings into improvement actions.
As a certified process trainer, I wrote SOPs, QA criteria and learning modules that raised the team QA score by 20% and cut new-hire ramp-up from 2 months to 5 weeks. I began in organic agriculture inspection, where I learned to value the details, evidence and clear reporting that compliance depends on.

