Kiana Gorden

I am a detail-oriented professional with extensive experience in reporting, claims management, client relations, and operational support. Currently, I am pursuing a Google Data Analytics Certification through Coursera to enhance my skills in data analysis and reporting. I am known for my problem-solving abilities, collaboration skills, and commitment to delivering excellent service to both internal and external clients.

In my recent role as a Supply Chain Coordinator at INDEVCO North America, I managed customer claims related to defective materials, shortages, and billing issues. I prepared monthly financial impact reports and trend analyses, partnering with cross-functional teams to resolve client issues efficiently. My proactive approach in tracking claims and client feedback has allowed me to identify areas for improvement, ensuring a high level of client satisfaction.

Previously, as a Life Benefits Specialist at Globe Life Liberty National Division, I consulted with clients on their insurance needs and policy options, maintained CRM records, and supported claims filing and client onboarding processes. My background as a Certified Nursing Assistant has also equipped me with strong communication skills and a deep understanding of client care, which I carry into all my professional endeavors.