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Rowell Bustos

@rowellbustos

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Experienced technical support representative with a focus on innovation.

Philippines

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What I'm looking for

I seek a role that fosters innovation and allows me to utilize my technical expertise while contributing to a supportive team environment.

I am a dedicated technical support representative with over 5 years of experience at Google, where I honed my skills in both hardware and software troubleshooting. My journey began as a GSM Technician in Saudi Arabia, where I developed a strong foundation in technical support and customer service. I have since transitioned into roles that emphasize my ability to lead innovative projects and provide exceptional support to clients.

Throughout my career, I have worked with various organizations, including Teleperformance and Concentrix, where I excelled as a Customer Service Representative and Technical Support Specialist. My experience has equipped me with the skills necessary to manage customer inquiries effectively and resolve technical issues promptly. I am passionate about leveraging my expertise to contribute to a leading organization in the freelance or virtual assistant sector.

Experience

Work history, roles, and key accomplishments

AI/GHL Support & Virtual Assistant

ALLMYTE Global Development LTD

Jan 2024 - Present (1 year 4 months)

Delivered specialized support for AI and GoHighLevel (GHL) platforms, assisting clients with technical queries and system optimization. Operated as a virtual assistant, managing diverse tasks to enhance operational efficiency.

GoHighLevel Virtual Assistant Technical Support Customer Support

Technical Support Specialist / Sr. QA Analyst

Concentrix Inc.

Jan 2019 - Present (6 years 4 months)

Provided technical support for Google products, handling both inbound and outbound customer interactions. Performed quality assurance analysis to ensure service excellence and resolve complex technical issues.

Technical Support Quality Assurance Customer Service Google Office Suite Troubleshooting Sales Support

Customer Service Representative

Teleperformance Philippines

Jan 2018 - Present (7 years 4 months)

Handled customer inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction. Utilized strong communication skills to provide effective support across various channels.

Customer Service Communication Problem Solving

Program & Project Admin Assistant

Ministry of Interior

Jan 2009 - Present (16 years 4 months)

Provided essential administrative support for various programs and projects within the Ministry of Interior. Managed documentation, coordinated schedules, and facilitated communication to ensure smooth project execution.

Administrative Support Project Coordination Document Management Microsoft Office Communication

GSM Technician

Nokia MENA

Jan 2003 - Present (22 years 4 months)

Performed comprehensive maintenance and troubleshooting for GSM network infrastructure. Ensured optimal performance and reliability of telecommunication systems.

Telecommunications Maintenance Technical Support

Education

Degrees, certifications, and relevant coursework

Republic Central Colleges

Bachelor of Science, Computer Programming

Completed a Bachelor of Science in Computer Programming, focusing on fundamental programming concepts and software development. Gained foundational knowledge in computer systems and programming languages.