At Mortgage Choice, I managed loan applications and updated core loan processing platforms and HubSpot. I maintained complete documentation in line with compliance standards.
I communicated with clients and lenders by phone, email, and portals to share progress updates, submit documents, clarify eligibility, check rates, and follow up on applications.
At Naumi Hotels, I answered calls and responded to emails and web chats. I also handled reservation and hotel operations back-office tasks, administration, and guest inquiries.
At Optus, I handled escalated support concerns through outbound calls, email follow-ups, and calls taken over for escalation. My background also includes a Bachelor of Science in Nursing from San Pedro College.
