At HSBC Electronic Data Processing Philippines, I process mortgage and lending applications, checking supporting documents for completeness and accuracy.
I communicate with customers, lawyers, and solicitors about application details and document requirements. I also verify submitted documents, update application information, and maintain processing records.
Previously, at Accenture, Inc., I reviewed reported content for policy compliance and investigated customer concerns. I documented findings and case outcomes, and participated in process improvement activities.
At Infocom Technologies Corporation, I supported customers by phone, chat, and email, resolving technical and nontechnical concerns. My earlier Service Crew role at Minute Burger - Kitcheners Food Corporation included frontline customer service and support for store operations.
