Genevieve Gorres

Processed loan applications by gathering, reviewing, and verifying financial documents. Maintained accurate databases and prepared reports on loan processing activities.

Handled customer inquiries and complaints via phone and other channels. Trained new representatives and supported team performance.

Assisted customers with vehicle loans, payment inquiries, and account-related requests. Managed inbound calls and chat interactions, resolving complaints and maintaining customer satisfaction.

Assisted healthcare providers with patient eligibility and benefits verification. Maintained patient records and coordinated assistance for urgent needs.

Supported organizational activities and internal coordination. Helped maintain effective communication and collaboration among members.

Assisted with applicant screening and initial recruitment processes. Supported recruitment-related administrative tasks and maintained professional communication with applicants.

Pursued a Bachelor of Science in Business Administration with a major in Human Resource Development Management, but did not complete the degree.

Completed secondary education at the University of San Carlos.

Completed secondary education at Paknaan National High School in Mandaue City, Cebu.