Rosie Coleman
@rosiecoleman
Hi my name is Rosie Coleman and I am a highly energetic, self reliable and dependable individual who is capable of juggling a variety of assignments.
United StatesWhat I'm looking for
Waste Management was one of the client that I seviced for 5 years. I enjoyed the service that was provided for them and brought new ideas to the table when it came to satisfying the needs of the customers.
Experience
Work history, roles, and key accomplishments
Collections Specialist
Bread Financial
Sep 2023 - Present (2 years 2 months)
Manage inbound and outbound collections for mid-stage accounts, setting month-to-month payment plans and hardship programs while resolving customer concerns to recover delinquent balances.
Collection Specialist
The Receivable Management Services LLC
Oct 2015 - Sep 2022 (6 years 11 months)
Performed collections and customer service, trained new collectors, negotiated settlements and routinely exceeded monthly collection goals (average ~168%).
Collector
National Enterprise Systems
Mar 2007 - Aug 2013 (6 years 5 months)
Handled customer service and collections, negotiated settlements, established payment plans and consistently met monthly goals (average ~113%).
Administrative Assistant
Children's Hunger Alliance
Apr 2004 - Mar 2007 (2 years 11 months)
Provided administrative and technical support including troubleshooting office equipment, preparing documents and spreadsheets, managing billing and maintaining Access database records for monthly audits.
Administrative Assistant
Applewood Centers, Inc.
Jun 2000 - Apr 2004 (3 years 10 months)
Supported regional family child care program with clerical and technical tasks, managed monthly billing, prepared communications and maintained Access database for audits.
Education
Degrees, certifications, and relevant coursework
CCCuyahoga Community College
General Studies
1988 - 1992
Completed coursework in computers, statistics, calculus, economics, English, chemistry, and accounting at Cuyahoga Community College from 1988 to 1992.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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