At Full Potential Solutions supporting Coinbase, I serve active traders and institutional clients with market insights, liquidity updates, trade execution support, and guidance across spot and derivatives markets.
I troubleshoot order, clearing, settlement, connectivity, and API issues in real time while partnering with Sales, Legal, Compliance, Risk, Product, and Engineering teams to onboard accounts, set trading limits, and improve platform usage.
Previously, at Cognizant supporting DocuSign, I managed accounts receivable, collections, payment reconciliations, financial reporting, and billing-data quality. I was recognized as Top Revenue Recovery Analyst for structuring payment plans that reduced team DSO by 10 days.
My background also includes trust and safety moderation for Twitter, wealth management and brokerage support for Wells Fargo, and logistics customer support for Toll Australia. I bring calm de-escalation, compliance awareness, high-volume workflow management, and strong client service to complex operational environments.
