At AUDACITY CAPITAL, I own trader support conversations from intake and investigation through resolution and follow-through. I handle account and platform inquiries, including DXtrade-to-MT5 transfer requests.
I verify payments before manually creating trading accounts and check NOWPayments transactions, including partially paid and wrong-asset cases. I also follow up on failed payments and help traders troubleshoot browser and device issues.
When a case needs specialist attention, I refer it to Risk, Payments, Compliance, Finance, or another relevant team with supporting evidence, while keeping the trader informed. I maintain account and transfer records, organize support workflows, and contribute FAQ improvements.
Previously, as an Account Manager at ACY SECURITIES, I supported retail and institutional clients with trading platforms and account needs. I shared market insights, developed trading education materials, and supported client engagement and retention, including for high-value accounts.
