Skeneth Pio

Publish and manage 20+ Amazon KDP titles end to end: niche and keyword research, categories, descriptions, covers, and listing updates. Run an Etsy shop selling digital budget planners, handling product creation, listing copy, tags, SEO, and shop upkeep. Research markets with Helium 10, eRank, and Etsy search data, and produce content with Canva and AI tools.

Support active trading clients and Introducing Brokers (IBs)/sales partners via chat and email, resolving account, platform, and transaction inquiries. Coordinate client onboarding and account-related issues between the broker and IB/sales partners.

Delivered customer support across phone and digital channels for a global insurance client, resolving account and access-related inquiries aligned to service and compliance standards. Administered and audited user access permissions within banking and insurance systems to safeguard secure, compliant account activity.

Managed end-to-end procure-to-pay operations, including purchase requisitions, purchase orders, and invoice processing. Investigated and resolved payment discrepancies with finance and accounts payable teams to support timely vendor payments.

Managed end-to-end relationships for forex/CFD traders on the MetaTrader platform, from onboarding through ongoing support and platform troubleshooting. Advised clients on platform functionality and trading tools tailored to individual trading goals to support continued engagement and retention.

Resolved service inquiries, requests, and account concerns for depositors and cardholders via phone channels for BPI and BPI Family Savings Bank. Maintained service-quality and professionalism standards within a regulated retail banking environment.

Processed over-the-counter banking transactions for retail clients at Metrobank, maintaining accuracy and compliance in a regulated banking environment.

Earned a Bachelor of Science in Commerce (major in Management Accounting) from Ateneo de Davao University from 2006 to 2010.