Open to opportunities

Skeneth Pio

@skenethpio

Customer support and account management professional specializing in forex/CFD platform and client/IB onboarding support.

Philippines

Message

What I'm looking for

I’m seeking a remote client success, account management, or platform support role within a fintech, brokerage, or trading-technology company—helping clients and Introducing Brokers resolve trading platform and account issues.

I’m a client services professional with a Bachelor's degree in Commerce and over eight years of experience across forex/CFD brokerage, banking operations, and enterprise finance support. I currently support active trading clients and Introducing Brokers (IBs)/sales partners via chat and email at InnoMP, acting as the frontline liaison for account, platform, and transaction inquiries.

Previously, I managed the end-to-end client relationship for forex/CFD traders at SmarTrade / ATFX on the MetaTrader platform, handling onboarding, ongoing support, and platform troubleshooting. I also advised clients on platform functionality and trading tools, tailoring support to their goals to drive continued engagement and retention.

I’ve also strengthened my compliance and operations mindset through work at Accenture, where I administered and audited user access permissions in regulated banking and insurance environments, and managed procure-to-pay workflows including purchase requisitions, purchase orders, and invoice processing. With self-directed development in MQL4/MQL5 and Python for trading systems, I bring both support experience and technical fluency to help customers succeed.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

InnoMP

Nov 2025 - Present (9 months)

Support active trading clients and Introducing Brokers (IBs)/sales partners via chat and email, resolving account, platform, and transaction inquiries. Coordinate client onboarding and account-related issues between the broker and IB/sales partners.

Client Onboarding Account Management

Customer Service Associate - User Access

Accenture

May 2025 - Nov 2025 (6 months)

Delivered customer support across phone and digital channels for a global insurance client, resolving account and access-related inquiries aligned to service and compliance standards. Administered and audited user access permissions within banking and insurance systems to safeguard secure, compliant account activity.

Customer Support Phone Support Digital Support User Access Management Compliance Audit Support

Procure-to-Pay Associate

Accenture

Apr 2024 - Apr 2025 (1 year)

Managed end-to-end procure-to-pay operations, including purchase requisitions, purchase orders, and invoice processing. Investigated and resolved payment discrepancies with finance and accounts payable teams to support timely vendor payments.

Procure To Pay (P2P)Purchase Order Processing Invoice Processing Accounts Payable Support Payment Vendors Cross Functional Collaboration

Account Manager

SmarTrade / ATFX

Mar 2022 - Aug 2023 (1 year 5 months)

Managed end-to-end relationships for forex/CFD traders on the MetaTrader platform, from onboarding through ongoing support and platform troubleshooting. Advised clients on platform functionality and trading tools tailored to individual trading goals to support continued engagement and retention.

Forex and CFD Account Management Client Onboarding Platform Troubleshooting MetaTrader Trading Tools Customer Relationship Management

Phone Banking Specialist

Bank of the Philippine Islands

May 2016 - Aug 2020 (4 years 3 months)

Resolved service inquiries, requests, and account concerns for depositors and cardholders via phone channels for BPI and BPI Family Savings Bank. Maintained service-quality and professionalism standards within a regulated retail banking environment.

Retail Banking Deposit and Cardholder Support Customer Support Regulated Environment Compliance Customer Service