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Skeneth Pio

@skenethpio

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Customer Success & Account Manager | 8+ Years in Client Operations, Forex/CFD & Enterprise Finance

Philippines

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What I'm looking for

I'm looking for a senior remote role in Customer Success, Account Management, or Client Operations where I can own enterprise relationships, drive retention, and contribute to team-level strategy. Open to worldwide remote opportunities.

I'm a client services professional with a Bachelor's degree in Commerce and over eight years of experience across forex/CFD brokerage, banking operations, and enterprise finance support. I've owned end-to-end client relationships for high-value trading accounts at ATFX/SmarTrade, led compliance and user access operations at Accenture, and managed procure-to-pay workflows across regulated banking and insurance environments. I bring strong account management instincts, Salesforce proficiency, and a track record of retaining complex client portfolios in demanding, regulated industries.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

InnoMP

Nov 2025 - Present (10 months)

Support active trading clients and Introducing Brokers (IBs)/sales partners via chat and email, resolving account, platform, and transaction inquiries. Coordinate client onboarding and account-related issues between the broker and IB/sales partners.

Client Onboarding Account Management

Customer Service Associate - User Access

Accenture

May 2025 - Nov 2025 (6 months)

Delivered customer support across phone and digital channels for a global insurance client, resolving account and access-related inquiries aligned to service and compliance standards. Administered and audited user access permissions within banking and insurance systems to safeguard secure, compliant account activity.

Customer Support Phone Support Digital Support User Access Management Compliance Audit Support

Procure-to-Pay Associate

Accenture

Apr 2024 - Apr 2025 (1 year)

Managed end-to-end procure-to-pay operations, including purchase requisitions, purchase orders, and invoice processing. Investigated and resolved payment discrepancies with finance and accounts payable teams to support timely vendor payments.

Procure To Pay (P2P)Purchase Order Processing Invoice Processing Accounts Payable Support Payment Vendors Cross Functional Collaboration

Account Manager

SmarTrade / ATFX

Mar 2022 - Aug 2023 (1 year 5 months)

Managed end-to-end relationships for forex/CFD traders on the MetaTrader platform, from onboarding through ongoing support and platform troubleshooting. Advised clients on platform functionality and trading tools tailored to individual trading goals to support continued engagement and retention.

Forex and CFD Account Management Client Onboarding Platform Troubleshooting MetaTrader Trading Tools Customer Relationship Management

Phone Banking Specialist

Bank of the Philippine Islands

May 2016 - Aug 2020 (4 years 3 months)

Resolved service inquiries, requests, and account concerns for depositors and cardholders via phone channels for BPI and BPI Family Savings Bank. Maintained service-quality and professionalism standards within a regulated retail banking environment.

Retail Banking Deposit and Cardholder Support Customer Support Regulated Environment Compliance Customer Service