Open to opportunities

Orlando Redrino Jr

@orlandoredrinojr

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Treasury implementation professional driving system efficiency, client onboarding, and process optimization.

Canada

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What I'm looking for

I seek a role improving treasury systems and onboarding processes in a collaborative, compliance-focused team where I can drive efficiencies and mentor others.

I am a results-driven Treasury Implementation Professional with over 5 years' experience managing end-to-end treasury product implementations, client onboarding, and system administration. I leverage technology, data analysis, and cross-functional collaboration to improve process efficiency, meet SLAs, and enhance client satisfaction.

At Wells Fargo International Solutions I coordinated stakeholders, implemented solutions, and developed a case-tracking system that reduced missed SLAs while serving as a Quality Champion and subject-matter expert. I bring strong problem-solving, coaching, and reporting skills, and I am eager to apply consulting expertise to help organizations optimize treasury operations.

Experience

Work history, roles, and key accomplishments

Operations Processor

Wells Fargo International Solutions LLC

Apr 2021 - Jun 2024 (3 years 2 months)

Delivered end-to-end maintenance and implementation support for treasury management products, improved client onboarding accuracy, and introduced a case tracking system that reduced missed SLAs and improved client satisfaction.

Onboarding System Configuration SLA Management Data Analysis SharePoint Microsoft Excel

Subject Matter Expert

Sykes Asia Inc.

Jul 2019 - Apr 2021 (1 year 9 months)

Handled escalation calls and provided resolutions while coaching team members, improving performance through QA, reporting, and mentoring that supported operational excellence.

Escalation Management Quality Assurance Coaching performance reporting Mentoring client support Process Improvement

Customer Service Representative

Sykes Asia Inc.

Aug 2017 - Jul 2019 (1 year 11 months)

Managed inbound customer inquiries and troubleshooting, supported sales through consultative problem-solving, and consistently exceeded performance targets, earning 'Agent of the Year' in 2018.

Customer Support Troubleshooting Inbound Calls Consultative Sales Communication Problem Solving

Quality Assurance Inspector

Applied Machining Corporation

Nov 2016 - Apr 2017 (5 months)

Inspected and tested materials to ensure compliance with quality standards, prepared documentation for processing and shipping, and maintained accuracy in a fast-paced manufacturing environment.

Testing Documentation Compliance Measurement Attention To Detail Reporting

Education

Degrees, certifications, and relevant coursework

Technological University of the Philippines - Taguig

Electro-Mechanical Engineering Technology

2014 - 2017

Completed a program in Electro-Mechanical Engineering Technology at the Technological University of the Philippines - Taguig from June 2014 to June 2017.