RARoshan Amatya
@roshanamatya1
Network Support Engineer specializing in FTTX/GPON with strong troubleshooting and ISP support experience.
NepalWhat I'm looking for
I am a motivated Network Support Engineer with hands-on experience in FTTX, GPON, GPON-EPON OLTs, and ISP support, skilled at diagnosing and resolving connectivity issues for retail and corporate users and maintaining SLA-driven ticket workflows.
I have implemented monitoring and configuration using Nagios, OpenNMS, Cacti and devices from Cisco, Huawei, BDCOM, Raisecom and Cambium, and I combine technical troubleshooting with customer-facing support to ensure reliable network operations and strong client satisfaction.
Experience
Work history, roles, and key accomplishments
FTTX Network Support
Communication System Pvt. Ltd.
Jan 2022 - Present (3 years 11 months)
Diagnose and resolve PPPoE, FTTH, and FTTX connectivity issues for retail and corporate users, support field technicians on-site, and maintain network documentation while meeting SLA targets.
Customer Service Representative
CareHub Pvt. Ltd.
Jan 2021 - Jan 2022 (1 year)
Provided technical and billing support, troubleshot customer issues, escalated unresolved cases, and maintained accurate records to ensure seamless customer experience.
Customer Service Representative
Smart Telecom
Jan 2019 - Jan 2021 (2 years)
Delivered frontline customer service, handled technical inquiries, and executed support tasks to meet performance metrics and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Orchid International College
Bachelor of Arts, Social Work
Bachelor of Arts in Social Work completed at Orchid International College.
Unique Academy Higher Secondary School
Higher Secondary Certificate, Science
Completed Higher Secondary School with focus in Science.
Bal Vikash Secondary School
School Leaving Certificate (S.L.C.)
Completed School Leaving Certificate (S.L.C.) at Bal Vikash Secondary School.
Network World Inc.
Diploma, Network & ISP Engineering
Completed a Diploma in Network & ISP Engineering.
CCCisco Certifications
Professional Certifications (CCNA, CCNP), Networking
Achieved CCNA and CCNP certifications in Cisco networking.
MPLS Fundamentals
Professional Training, Networking
Completed training in MPLS (Multiprotocol Label Switching) fundamentals.
Availability
Location
NepalAuthorized to work in
Job categories
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