RARoshan Amatya
@roshanamatya
Network Support Engineer experienced in FTTX, GPON, and ISP troubleshooting and customer support.
NepalWhat I'm looking for
I am a motivated Network Support Engineer with hands-on experience in FTTX, GPON, GPON-EPON OLTs, and ISP support, focused on delivering high-quality service and resolving connectivity issues for retail and corporate users. I have practical experience configuring Cisco, Huawei, BDCOM, Raisecom, and Cambium devices and using monitoring tools such as Nagios, OpenNMS, and Cacti to maintain network health and meet SLAs.
I combine technical troubleshooting with customer-facing support, logging and resolving incidents through ticket management systems and educating customers on services and billing. My background includes formal certifications (CCNA, CCNP, MPLS fundamentals) and a Diploma in Network & ISP Engineering, along with prior roles in customer service and network operations that sharpen my communication, time management, and team collaboration skills.
Experience
Work history, roles, and key accomplishments
FTTX Network Support
Websurfer Nepal Communication System Pvt. Ltd.
Jan 2022 - Present (4 years)
Diagnose and resolve PPPoE, FTTH and FTTX connectivity issues for retail and corporate users; configure and troubleshoot Cisco, BDCOM, Huawei, Raisecom and Cambium devices while maintaining SLA-driven ticket resolution and network documentation.
Customer Service Representative
CareHub Pvt. Ltd.
Jan 2021 - Jan 2022 (1 year)
Provided technical customer support for ISP services, troubleshot and escalated unresolved cases, maintained accurate records and educated customers on billing and services while meeting performance metrics.
Customer Service Representative
CareHub Pvt. Ltd.
Jan 2019 - Jan 2021 (2 years)
Delivered customer service and technical assistance for Smart Telecom clients, resolved user issues and supported operational processes to ensure service continuity.
Education
Degrees, certifications, and relevant coursework
Orchid International College
Bachelor of Arts, Social Work
Completed Bachelor of Arts in Social Work at Orchid International College.
Unique Academy Higher Secondary School
Higher Secondary Certificate, Science
Completed Higher Secondary School with a focus in Science.
Bal Vikash Secondary School
School Leaving Certificate (S.L.C)
Completed School Leaving Certificate (S.L.C).
Network World Inc.
Diploma, Network & ISP Engineering
Completed Diploma in Network & ISP Engineering.
ALFA Nepali Computer Institute / Precise
IT Training
Undertook trainings in Windows & MS Office, basic graphic and web design, computer first aid, and CADRE training.
CCCisco (certification)
Professional Certifications, Network Engineering
Earned CCNA and CCNP certifications.
MPLS Fundamentals (training)
Networking
Completed training in MPLS (Multiprotocol Label Switching) fundamentals.
Availability
Location
NepalAuthorized to work in
Job categories
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