Open to opportunities

Rosemary Njoroge

@rosemarynjoroge1

Message

Resourceful sales lady with expertise in retail sales and marketing.

Kenya

Message

What I'm looking for

I am seeking a role that allows me to leverage my sales and marketing skills while fostering a positive customer experience in a dynamic environment.

I am a dedicated and entrepreneurial sales professional with a proven track record in retail sales and marketing. My experience as a Sales Representative at OPPO has allowed me to exceed sales targets consistently, selling over 120 mobile phones and generating approximately kes 2.4 million in revenue. I pride myself on my ability to connect with customers, ensuring they feel comfortable and valued during their purchasing experience.

Previously, I served as a Social Media Manager at Tsebo, where I successfully developed the online retail business by 300% within a year. I built a strong social media presence from scratch, growing our following to 11,000 and significantly increasing sales referrals. My background in hospitality management further enhances my customer service skills, allowing me to manage complaints effectively and maintain high standards of service.

Experience

Work history, roles, and key accomplishments

Current

OPPO Sales Representative

Current

Anisuma Two Rivers

Jun 2022 - Present (3 years)

Exceeded monthly sales targets, selling over 120 OPPO mobile phones and generating approximately KES 2.4M in revenue. Responsible for generating new clients, giving sales presentations, managing stock, and handling customer complaints.

Sales Customer Service Sales Presentations

Social Media Manager

Tsebo

Sep 2019 - Present (5 years 9 months)

Developed an online presence that grew the online retail business by 300% within 12 months, increasing social media following from 0 to 11,000. Tripled social sales referrals from 50 to 135 monthly average referrals.

Social Media Management Content Creation Digital Marketing Campaign Development Social Media Strategy Public Relations

Hotel Supervisor

Tsebo

Aug 2018 - Present (6 years 10 months)

Supervised a team of 10, providing training on health and safety protocols, managing work schedules, and overseeing inventory. Handled complaints, managed stakeholders, and ensured quality assurance.

Training Inventory Management Stakeholder Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Hospitality Management, Hospitality Management

Acquired a comprehensive understanding of hospitality operations, including hotel management, food and beverage services, and customer relations. Developed skills in strategic planning and operational efficiency within the hospitality sector.

Amboseli Institute of Hospitality and Technology

Diploma in Hospitality Management, Hospitality Management

Gained foundational knowledge and practical skills in various aspects of hospitality, including front office operations, housekeeping, and culinary arts. Prepared for entry-level and supervisory roles in the hospitality industry.