Open to opportunities

Roselyn Anthony

@roselynanthony

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Experienced customer service specialist with a focus on client relationships.

Thailand

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a highly motivated and performance-driven Customer Service and Client Relationship Specialist with over 8 years of progressive experience in customer support and client management. My career has been marked by a consistent ability to exceed KPIs, enhance customer retention, and drive revenue through proactive communication and solution-oriented service.

In my current role as a Call Center Agent and Client Relationship Manager at Moovers SHL Express, I have successfully managed high-volume calls, made over 100 outbound calls daily, and contributed to a 30% increase in monthly lead conversion rates. My expertise in CRM systems, including Salesforce and HubSpot, has allowed me to maintain 100% accuracy in call documentation and client records, ensuring a seamless customer experience.

Throughout my career, I have demonstrated strong skills in conflict resolution, negotiation, and multichannel communication. I am passionate about delivering personalized customer experiences that foster loyalty and business growth, and I thrive in fast-paced environments where I can leverage my skills to support teams and enhance customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Moovers SHL Express

Sep 2022 - Present (2 years 10 months)

As a Call Center Agent and Client Relationship Manager, I made over 100 outbound cold calls daily, contributing to a 30% increase in lead conversion rates. I resolved customer inquiries with a 95% first-call resolution rate and managed CRM data using Salesforce and HubSpot, maintaining 100% accuracy in documentation.

Outbound Calling Cold Calling Salesforce HubSpot Client Relationship Management Appointment Setting Data Entry

Call Center Representative

Content Garage

Feb 2018 - Jul 2019 (1 year 5 months)

In my role as a Call Center Representative, I managed over 80 calls daily and enhanced customer engagement by 25%. I utilized Zoho CRM and Zendesk to track customer issues, achieving a 98% resolution rate and providing onboarding support for marketing campaigns.

Zoho Zendesk Customer Engagement Customer Onboarding Customer Retention Data Management Performance Metrics

Customer Support Associate

Workstation

Nov 2017 - Jan 2018 (2 months)

As a Customer Support Associate, I delivered front-line support managing inquiries and complaints with a 90% customer satisfaction score. I maintained accurate records in Freshdesk and Pipedrive and collaborated with operations to implement service improvements.