Regina Igwe-Makachi

Serve as liaison between C-suite executives, clients, and internal departments, expediting visa processing turnaround time by 30%. Manage confidential documentation workflows and coordinate cross-departmental operations.

Directed patient experience strategy for 150+ daily interactions, achieving 92% satisfaction rating. Established departmental training framework and led feedback loop application analyzing 500+ patient surveys.

Orchestrated end-to-end talent acquisition lifecycle, recruiting 45+ professionals across five departments. Led recruitment team and redesigned candidate experience journey, cutting time-to-hire by 40%.

Architected customer service strategy aligned with organizational objectives, establishing KPIs that improved first-contact resolution rate by 36.9%. Developed policy framework ensuring regulatory compliance and brand consistency.

Balanced dual-function responsibilities managing 80+ daily patient check-ins and processing ₦500,000+ in transactions with 99.8% financial accuracy. Reconciled daily cash receipts and electronic payments, preparing financial reports with zero discrepancies.

Served as primary client contact, addressing inquiries and providing property information throughout buying, selling, and renting processes while delivering personalized support.

Assisted 150+ daily customers with purchase completion, loyalty program enrollment, payment processing, and reward account monitoring while educating clients on promotional offerings.

Bachelor of Arts in English from Ambrose Alli University, Ekpoma, Edo State, Nigeria, completed in October 2014.

Completed West African Examination Council (WAEC) at Our Lady of Apostles Girls' Secondary School, Akwanga, Nasarawa State, Nigeria, in July 2009.

Earned the First School Leaving Certificate from St. Leo's Catholic Private School, Ikeja, Lagos State, Nigeria, in December 2002.