Rose Bocboc
@rosebocboc
Customer Service Specialist blending BPO accounting support and technical troubleshooting for accurate help.
PhilippinesWhat I'm looking for
I’m a Customer Service Specialist with BPO experience supporting accounting and sales operations, known for handling client inquiries and account-related concerns with clear, professional communication.
From QuickBooks bookkeeping—managing accounts payable/receivable, payroll, inventory, and monthly bank reconciliations—to phone and email technical support and troubleshooting, I stay results-driven in fast-paced environments. I build strong client rapport, maintain high satisfaction, and seize opportunities to upsell when they arise.
Experience
Work history, roles, and key accomplishments
Bookkeeper & Tech Support
QuickBooks
Jan 2021 - Jan 2025 (4 years)
Provided customer technical support via phone and email while managing bookkeeping tasks in QuickBooks. Handled accounts payable/receivable, payroll, inventory tracking, and monthly bank reconciliations to resolve discrepancies.
Sales Account CSR
Alorica
Jan 2019 - Jan 2021 (2 years)
Managed a sales account by handling room reservation requests and a high volume of inbound and outbound calls. Provided timely customer support, troubleshot issues, and identified opportunities to upsell products.
Nurse Attendant
Adventist Hospital
Jan 2015 - Jan 2018 (3 years)
Observed and recorded patients' conditions, food and liquid intake, and other behaviors, then reported changes to the supervisor. Performed routine patient care including taking vital signs and assisting with repositioning and moving patients between beds and wheelchairs.
Education
Degrees, certifications, and relevant coursework
Southern Leyte State University
Bachelor of Science in Business Administration, Business Administration
2025 -
Pursuing a BS in Business Administration to build knowledge in business fundamentals and operations.
Phil. College of Technology
Practical Nursing, Nursing
2013 -
Completed training in Practical Nursing, including taking and recording patient vital signs and assisting with patient mobility and care tasks.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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