Open to opportunities

Calvin Quicho

@calvinquicho

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Bookkeeping and accounts support specialist driving financial clarity.

Philippines

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What I'm looking for

I am seeking a role where I can apply bookkeeping and AR/AP expertise to improve processes, support financial decision-making, and collaborate in a fast-paced, compliance-focused team.

I am a Bookkeeping and Accounts Support Specialist with over six years of experience in customer service, financial operations, AR/AP processing, and reconciliation, certified in QuickBooks Online and Lean Six Sigma Yellow Belt.

I have supported financial operations for major employers and freelance clients—managing invoicing, payments, bank and credit card reconciliations, journal entries, vendor management, and dispute resolution—while improving processes and maintaining compliance.

I deliver accurate financial records, clear client communications, and operational efficiencies that support informed decision-making and scalable growth.

Experience

Work history, roles, and key accomplishments

AP/AR Specialist

Oncore Logistics

Mar 2024 - Oct 2025 (1 year 7 months)

Managed daily AP/AR operations, prepared and issued invoices, processed payments, performed bank and credit card reconciliations, recorded journal entries, and integrated transaction data into QuickBooks Online to support financial reporting.

Quickbooks Online Accounts Payable Accounts Receivable Bank Reconciliation Journal Entries Invoicing Financial Reporting

Collections Specialist II

JPMorgan Chase & Co.

May 2022 - Mar 2024 (1 year 10 months)

Monitored delinquent and high-risk accounts, negotiated repayment plans and collected overdue balances while investigating fraud cases and ensuring strict compliance with bank policies and regulations.

Collections Fraud Investigation Negotiation Compliance Account Reconciliation Risk Assessment Case Management

Escalation Team Lead

CSS Corp

Jan 2018 - Mar 2021 (3 years 2 months)

Led a team of escalation specialists, prioritized and assigned complex cases, coached staff, and acted as the final escalation point to ensure timely resolution and high customer satisfaction.

Team Leadership Escalation Management Coaching Prioritization Customer Satisfaction SLA Management

Technical Support Representative

CSS Corp

Jan 2018 - Dec 2019 (1 year 11 months)

Provided technical troubleshooting for hardware and software issues, documented customer interactions, and used probing techniques to identify root causes and resolve support cases.

Technical Support Troubleshooting Customer Service Documentation Remote Support Ticketing Systems

QuickBooks Pro Advisor Consultant

Convergys

Jul 2016 - Dec 2018 (2 years 5 months)

Supported QuickBooks users with bank reconciliations, AR/AP management, data corruption troubleshooting, and multi-user setups while assisting accountants to resolve software and accounting discrepancies.

Quickbooks Online Bank Reconciliation Accounts Receivable Accounts Payable Remote Assistance Accounting Software Support

Customs Support Representative

SourceHOV Philippines

Aug 2015 - Jul 2016 (11 months)

Advised clients on customs regulations, prepared and reviewed customs documentation, coordinated shipments to ensure compliance, and processed payments for duties and taxes to facilitate timely release.

Customs Compliance client support Shipment Tracking Compliance Monitoring