Open to opportunities

ralph docdoc

@ralphdocdoc

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Certified bookkeeper and accounting specialist skilled in AP/AR, payroll, and customer support.

Philippines

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What I'm looking for

I seek a finance or bookkeeping role where I can apply AP/AR and payroll expertise, collaborate with teams, and improve accuracy and efficiency.

I am a certified bookkeeper with hands-on experience in accounts payable and receivable, payroll processing, and customer-facing support roles across BPO and government settings. I have managed invoicing, collections, reconciliations, and payroll while ensuring compliance with tax regulations and accurate recordkeeping.

My background includes guest service and technical support in high-volume environments, where I handled reservations, billing issues, and technical inquiries. I bring strong problem-solving, communication, and collaboration skills, and proficiency with QuickBooks, Xero, SAP, Zendesk, SFDC, Microsoft Office, and collaboration tools to deliver efficient, accurate finance operations.

Experience

Work history, roles, and key accomplishments

Accounts Payable/Receivable VA

Docdoc

Mar 2025 - Sep 2025 (6 months)

Managed timely invoicing, collections, and accurate recording of incoming payments to maintain cash flow and reconciliations for clients. Improved accuracy of AP/AR records and reduced outstanding receivables through consistent follow-up.

Accounts Payable Accounts Receivable Invoicing Collections Reconciliations Quickbooks Xero Microsoft Excel

Guest Service Specialist

ReservationIntouchCX

Jul 2022 - Feb 2025 (2 years 7 months)

Handled inbound/outbound calls and SMS, managed reservations and booking inquiries, and provided availability and rate information to ensure positive guest experiences. Applied bookkeeping knowledge to support front-desk financial interactions and improve service accuracy.

Customer Service Reserving Phone Support SMS Conflict Resolution Bookkeeping Zendesk

Technical Support Representative

Sykes BPO

Jul 2021 - May 2022 (10 months)

Provided inbound/outbound technical and billing support, resolved subscription and billing discrepancies, and configured computer systems while escalating complex issues to appropriate teams. Maintained service quality and first-contact resolution metrics.

Technical Support Customer Service Troubleshooting Escalation Management Remote Support

Accounting Clerk

City Government of Butuan

Jul 2017 - Jul 2020 (3 years)

Prepared and distributed payroll reports, payslips, and government forms, ensured tax compliance, and maintained accurate employee records while collaborating with HR and accounting. Supported audit and payroll processes to maintain regulatory adherence.