I've managed customer success and account support for 120+ client accounts at Black & Black Surgical, handling billing, service, onboarding, account maintenance, and complex escalations. I use proactive communication, CRM documentation, dashboards, and cross-functional coordination to improve follow-through and customer experiences.
Previously at Related Partners, I improved operational efficiency by 30% through workflow redesign and by 40% through process optimization and stronger quality checks. I've also produced executive reporting in Excel, SAP Ariba, and JD Edwards while coaching colleagues, supporting onboarding, and coordinating high-volume operations.
