Open to opportunities

rosanne estino

@rosanneestino

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Experienced Accounts Payable Officer with strong virtual assistance skills.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative work environment.

With over 7 years of experience as an Accounts Payable Officer in the construction industry and 2 years as a General Virtual Assistant in real estate, I have developed a robust skill set that includes customer service, accounting, and effective communication. My ability to manage multiple tasks while maintaining attention to detail has allowed me to thrive in fast-paced environments.

At BoxBrownie, I excelled as a Virtual Renovation Executive, where I provided specialized support for virtual renovation projects, ensuring workflow efficiency and contributing to business growth. My previous roles have equipped me with the expertise to handle various administrative tasks, from managing calendars to generating detailed reports, all while maintaining accurate records.

I am passionate about leveraging my skills to support teams and enhance customer experiences. I am eager to bring my dedication and expertise to a new role where I can continue to grow and contribute positively to the organization.

Experience

Work history, roles, and key accomplishments

Virtual Renovation Executive

BoxBrownie

Jan 2022 - Feb 2025 (3 years 1 month)

Provided specialized support for Virtual Renovation projects, developing existing and potential services to benefit the business and customers. Maintained an orderly workflow, contributed to efficiency, and assisted customers through various channels like email, phone, and live chat.

Virtual Renovation Customer Service Workflow Management Image Markup Email Communication Phone Support Live Chat

General Virtual Assistant

REassist, Inc.

Apr 2021 - Mar 2024 (2 years 11 months)

Managed email inquiries, updated calendars to prevent overlapping appointments, and created marketing flyers using Campaign Track. Cleaned customer contacts, generated various reports, and edited photos/videos for social media posting.

Calendar Management Data Management Photo Editing Video Editing Social Media Management Xero PropertyMe

Accounts Payable Officer

Goldrich Construction and Trading

Apr 2014 - Apr 2021 (7 years)

Maintained accounting journals, ledgers, and records, compiling data for various financial reports. Prepared summary sales and purchases reports for VAT computation and monthly expense summaries for labor tax.

Accounts Payable Bookkeeping Account Reconciliation Financial Reporting Tax Preparation Data Entry Microsoft Office

Customer Service Representative

Convergys

Dec 2013 - Apr 2014 (4 months)

Assisted customers in understanding bill statements and operating TV services, providing guidance on payment methods and company website usage. Aimed to reduce call volume by empowering customers with self-service knowledge.

Customer Service Billing Technical Support Customer Education Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Saint Louis University

Bachelor of Science in Management Accounting, Management Accounting

Completed a Bachelor of Science degree focusing on management accounting principles and practices. Gained knowledge in financial reporting, auditing, and taxation.

Saint Louis High School – Philex

Secondary Education, General Studies

Completed secondary education, building foundational knowledge across various academic subjects. Prepared for higher education through a comprehensive curriculum.