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Rosalyn Smith

@rosalynsmith

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Experienced legal administrative professional skilled in intake, transcription, and client services.

United States

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What I'm looking for

I seek a role providing legal administrative or intake responsibilities in a collaborative, organized team where I can apply my intake, transcription, and document-management skills and support efficient case processing.

I am a detail-oriented legal administrative professional with extensive experience in client intake, transcription, calendar management, and document preparation across nonprofit and private law firms. I have supported attorneys by opening and closing matter files, managing e-filings, preparing estate and real estate documents, and maintaining accurate records using systems like Legal Server, PC Law, Abacus, Salesforce, and CATI.

I consistently deliver dependable customer service in high-volume call environments, performing inbound/outbound interviews, collecting documentation, and coordinating approvals for payment and case processing. I bring strong written and verbal communication, proficiency in Microsoft Office and Windows, multi-line switchboard operation, and a commitment to organized, efficient administrative support that helps legal teams operate smoothly.

Experience

Work history, roles, and key accomplishments

Data Collector / Telephone Interviewer

Westat

Mar 2018 - Dec 2021 (3 years 9 months)

Conducted inbound/outbound survey calls, collected participant data via scripted interviews, and entered responses into CATI systems.

CATI System Data Entry Outbound Calling

Customer Service Representative

Express Professionals HOPE Program

Dec 2020 - Feb 2021 (2 months)

Conducted telephone interviews, entered client data and documents into Salesforce, prepared rental agreements for signatures, and coordinated approvals with finance for payments.

Salesforce Telephonic Interviewing Document Upload Client Communication Data Entry

Legal Administrative Assistant

Wyrick Robbins Yates & Ponton

May 2013 - Apr 2019 (5 years 11 months)

Managed attorney calendars, prepared estate planning and large-volume real estate documents, opened/closed matter files, prepared files for storage, and provided dictation transcription support.

Calendar Management Estate Documents File Management Transcription Notary Coordination document preparation

Customer Service Representative

Harker Research

Aug 2014 - Sep 2015 (1 year 1 month)

Performed outbound calling for music surveys, collected ratings and respondent information, and entered data into company systems.

Outbound Calling Survey Data Entry Customer Service

Legal Administrative Assistant

Zaytoun Law Firm

Apr 2012 - May 2013 (1 year 1 month)

Provided receptionist and administrative support, managed calendars, processed e-filings and court PDFs, handled medical records and lien requests, and maintained attorney time and contact systems.

Calendar Management E Filing Medical Records Abacus Transcription File Management

Office Administrative Assistant

Progress Energy

Jan 2012 - Apr 2012 (3 months)

Scanned and digitized the company file room, renamed and saved large-format maps and documents into organized electronic folders by plant location.

Document Scanning Records Management Large Format Document Handling File Organization Temporary Support

Administrative Assistant

Nelson Mullins Riley & Scarborough

Aug 2007 - Nov 2011 (4 years 3 months)

Prepared and proofread confidential legal documents for transactions, managed travel and budgets, processed court filings, and maintained attorney time entry and file management systems.

Travel Coordination Court Filing File Management

Intake Specialist

Legal Aid of North Carolina

May 2005 - Jun 2006 (1 year 1 month)

Handled incoming/outgoing client intake, collected and entered screening information into LegalServer, and coordinated documentation and supervisor review to open or reject cases.

File Management Legal Server