Rory La-Riccia

Coordinated 80-100+ weekly patient visits for 4 providers across 3 clinic sites, serving as designated same-day float coverage. Redesigned patient intake and flow processes, cutting wait times 15% and lifting on-time appointment starts 20%.

Promoted to lead role within 4 months, directing front-office operations and clinical support for the practice. Executed an EHR migration of ~3,000 patient records into a new platform with zero loss of documentation continuity.

Processed and safeguarded patient health information requests in full HIPAA compliance, owning records integrity for the practice. Streamlined pre-procedure preparation and biopsy support, accelerating provider throughput during clinic hours.

Supported 50+ cosmetic and laser procedures monthly across 8 platforms, advising patients on treatment regimens and outcomes. Coordinated consultations and biopsy follow-up, maintaining accurate EMR records and closing the loop on patient results.

Executed insurance verification, pre-certification, and pre-authorization for all incoming patients. Performed CLIA-waived testing and vitals intake, documenting results directly into patient histories.

Processed billing, payments, insurance claims, and pre-certifications for a full patient panel. Compiled and maintained medical charts and coded correspondence at 93% accuracy.

Completed the Medical Assistant Program at Everest University in 2016.