Open to opportunities

Roopali Rao

@roopalirao

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Results-driven Pre-Sales Solutions Engineer delivering secure cloud SaaS and hybrid cloud transformations.

Australia

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What I'm looking for

I’m looking for a consultative, customer-facing role where I can lead cloud SaaS and hybrid-cloud solutioning, strengthen security outcomes, run discovery/POCs, and partner across teams to drive value realization and measurable business impact.

I’m a results-oriented Pre-Sales Solutions Engineer specializing in Cloud SaaS solutioning, security, and digital transformations. I bridge sales, technical, and delivery to diagnose customer pain points and translate complex requirements into clear business value and operational outcomes.

At VMware, I align proposed solutions with enterprise objectives and operational requirements, building and scoping Cloud SaaS solutions on Azure. I run POCs that lead to positive upsell and closing results, and I deliver tailored Workspace ONE UEM demonstrations using Microsoft O365, Intune, and Azure Virtual Desktops. I also support workflows and demos with AI tools to improve relevant outcomes.

Before VMware, I led enterprise endpoint management design and continual improvement across Local Health Districts, supporting digital transformation initiatives aligned with organizational technology roadmaps. I managed MDM/EMM environments, Windows SOE, SCCM, and mobile/tablet management, and I authored design documentation while partnering with vendors to deliver on SLAs and timelines.

Earlier in my career, I strengthened client retention and infrastructure optimization through consultative solutions for premium enterprise accounts. I’ve handled security patching and vulnerability audits, advanced troubleshooting using Wireshark and deep log analysis, and coordinated ITIL change management to keep systems stable. I bring an analytical, presentation-ready approach to customer discovery, quarterly sales conversations, and value realization.

Experience

Work history, roles, and key accomplishments

Pre-Sales Systems Engineer

Vmware

Nov 2022 - Oct 2024 (1 year 11 months)

Aligned cloud SaaS solutions to client objectives by bridging sales, technical, and delivery teams. Built Azure-based POCs and ran Workspace ONE UEM product sandboxes/demos using Microsoft 365, Intune, and Azure Virtual Desktops, supporting a $12M pipeline across NSW strategic accounts.

Azure Azure Virtual Desktop Intune Workspace ONE UEM Sandbox Hybrid & Cloud SaaS Solutions Digital Transformation Salesforce AI Tools Customer Discovery Value Realization Security

Endpoint Management Engineer

NSW Health

Feb 2020 - Jun 2022 (2 years 4 months)

Led the design, delivery, and continuous improvement of enterprise endpoint management solutions across Local Health Districts. Managed MDM/EMM and endpoint platforms (Windows SOE, SCCM, iOS/Android/tablets) and designed/deployed device lifecycle and workplace productivity solutions aligned to digital transformation roadmaps.

Endpoint management MDM Windows SOE SCCM Tablet Management Device Lifecycle Management Collaboration Platforms Vendor coordination

Solutions Engineer

Telstra

Jul 2018 - Mar 2019 (8 months)

Provided consultative technical support and architecture adjustments for premium ANZ enterprise accounts using MobileIron, Workspace ONE, and SOTI. Mitigated security and reliability risks via vulnerability audits, emergency patching, upgrades, root-cause diagnostics, and ITIL change management to protect multi-year accounts.

MobileIron Security Audits Patch Management Wireshark Root Cause Identity and Access Management (IAM)Change Management

Senior Solutions Engineer (EMM/MDM)

MobileIron

Aug 2015 - Mar 2017 (1 year 7 months)

Handled EMM/MDM escalations and drove a loss-to-win conversion by isolating a severe undocumented structural issue to retain and expand an enterprise account. Managed hybrid ecosystem integrations and conducted platform security engineering, while acting as a technical liaison for product defect/feature escalations and knowledge base content.

MobileIron Office 365 Azure Exchange Active Directory LDAP SQL Server Jira Salesforce Confluence Knowledge Management

Technical Specialist

Zensar Technologies

May 2012 - Jul 2015 (3 years 2 months)

Deployed, updated, and monitored enterprise infrastructure systems including VMware vCenter, Microsoft Exchange, Cisco UCS, and IBM Domino. Maintained threat-mitigation and data integrity using external security gateways, improving service health and client experience.

Cisco UCS Domino Mimecast Microsoft Forefront Infrastructure Monitoring

Software Engineer / APAC Lead

IBM Software Labs

Jul 2009 - Jan 2012 (2 years 6 months)

Led the APAC tier-3 technical escalation pipeline for the IBM SmartCloud/LotusLive platform, collaborating across QA, product development, sales, and program management to patch client-facing software issues. Promoted to APAC team lead to define support workflows and monitor enterprise SLA achievement, and received an IBM All Star Award for building the Pune support center.

IBM Cloud Tier 3 Support Technical Escalation Product Development Program Management Messaging Infrastructure Email Security Workflows Release Coordination QA

Messaging & Mobility Administrator

HSBC

Jun 2007 - Oct 2009 (2 years 4 months)

Completed onsite workspace infrastructure migrations for a global headquarters during a high-priority international assignment in Sheffield and London. Configured mobile compliance profiles and system-crash recovery procedures and set up secure external mail routing via IronPort servers for 43,000 active profiles across EME.

Workspace Migration Mobile Compliance Profiles IronPort