At OSF HealthCare, I coordinate hospital-wide operations supporting patient experience, volunteer services, community engagement, and staffing coverage. I manage scheduling and coverage for approximately 150 volunteers across 10+ departments.
I coordinate onboarding, orientation, training, and placement for volunteers and student participants, and work with clinical and administrative teams to address operational issues and improve service delivery.
At Houston Methodist, I managed employee wellness and engagement initiatives serving more than 2,000 employees. I analyzed participation and outcome metrics and used the findings to inform program strategy and operational improvements.
At Bill.com, I increased employee wellness participation by 30% through engagement campaigns and program improvements. Earlier, with the Texas Department of State Health Services / UTHealth, I conducted 630+ COVID-19 case investigations and contact tracing calls and educated 400+ close contacts.
