rondec adarlo
@rondecadarlo
I improve AI and SaaS quality through rigorous evaluation, governance, and operational leadership.
PhilippinesWhat I'm looking for
I build and test AI-enabled products as a self-employed Founder, Product Developer, and Product QA Lead, using Google AI Studio, ChatGPT, prompt testing, output evaluation, user acceptance testing, and workflow documentation.
Across ContactPoint 360, Foundever, and Fusion BPO Services, I've led quality assurance, operations, and multi-layer teams supporting complex programs. I've managed organizations of up to 120 frontline agents through 12 Team Leads, supervised 12 Quality Analysts, and managed 15 Coaches and Supervisors while driving KPI governance, coaching, performance, and client-facing alignment.
I also bring hands-on customer experience, medical virtual assistance, training, social media management, and entrepreneurship through Cebu Costume And Props Rental. I value organized workflows, actionable reporting, and quality systems that help people perform better.
Experience
Work history, roles, and key accomplishments
Founder / Product Developer / Product QA Lead
Self-employed
Feb 2026 - Present (6 months)
Founded and developed products while leading quality assurance efforts, focusing on prompt testing, output evaluation, and workflow documentation.
Manage patient scheduling, follow-ups, and documentation
Respond to inquiries through email and messaging platforms
Maintain accurate records and organized workflows
Worked as Founder at Cebu Costume And Props Rental.
Worked as Social Media Manager at Freelance.
Evaluated customer interactions for auto loan refinance campaigns, ensuring compliance and quality standards
Delivered actionable QA insights improving agent performance and coaching outcomes
Travel and cruise customer advocate.
Personal goal pursuit
Career Break
Jun 2023 - Jul 2024 (1 year 1 month)
Worked as Personal goal pursuit at Career Break.
Managed 15 Coaches and Supervisors, ensuring KPI alignment and leadership accountability
Oversaw KPI governance, coaching frameworks, and leadership accountability
Strengthened succession readiness through mentoring emerging leaders
Selected as a site ambassador reporting directly to Site Director and client stakeholders
Represented operational and quality insights in executive and client discussions
Acted as liaison between frontline operations and executive leadership
Supported site-wide engagement and performance initiatives
Conducted QA evaluations for US-based telco programs
Provided structured feedback to enhance coaching effectiveness
Worked as Operations Manager at Fusion BPO Services Phils. Inc..
Worked as Event Manager at Project Steigium Events and Productions.
Worked as Quality Assurance Supervisor at Fusion BPO Services Phils. Inc..
Worked as Product Trainer at Fusion BPO Services Phils. Inc..
Worked as Quality Assurance Specialist at Fusion BPO Services Phils. Inc..
Customer Service Specialist (Tier 2 - Business)
Customer Service (Tier 1)
Worked as Retention Specialist at Aegis PeopleSupport, Inc..
Worked as Customer Service Representative at EPX: EPERFORMAX CONTACT CENTERS.
Worked as Indexer / Abstractor at Innodata Knowledge Services, Inc..
Worked as Lecturer at Cebu Medical Review Center.
Worked as Volunteer Nurse at Duay Hospital.
Education
Degrees, certifications, and relevant coursework
Velez College
Bachelor of Science in Nursing, Nursing
2005 - 2009
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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