Clarisse Enrico

Part of the quality team, responsible for conducting random, focus, and targeted audits for inbound calls. Ensured observed opportunities were discussed with agents through audit-to-coach sessions.

Managed an international inbound healthcare campaign team, fostering a positive work environment and ensuring team members felt appreciated. Guided and supported the team to achieve their target Key Performance Indicators (KPIs).

Handled an international outbound sales healthcare campaign, managing outbound calls, inbound calls, chat, and email communications. Consistently met daily sales quotas through effective customer interaction.

Worked in an international back office healthcare campaign, primarily managing and processing patient-related documents. Ensured accurate and timely handling of essential healthcare paperwork.

Served as an acting supervisor, coach, and Subject Matter Expert (SME), leading a team from training to production. Ensured agents were aligned with processes and helped them achieve KPIs for successful transition to the production floor.

Handled an international inbound retail account, responsible for taking customer calls and providing exceptional service. Focused on resolving customer inquiries and ensuring high satisfaction.

Focused on developing a strong foundation in accounting principles and management practices. Gained expertise in financial analysis, business operations, and organizational leadership.

Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and social skills.