Open to opportunities

Romia Lasmin Nafisa

@romialasminnafisa

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IT Support Technician skilled in cybersecurity and problem-solving.

United Kingdom

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What I'm looking for

I seek a role that fosters collaboration, encourages growth, and values innovation.

I am an IT Support Technician with a strong background in cybersecurity and technical support. My experience spans across various roles where I have successfully troubleshot and resolved complex IT issues, ensuring high-quality service delivery. Currently, I work at Pomeroy IT Solutions UK Ltd, where I manage IT infrastructure, provide 2nd and 3rd line support, and contribute to IT projects that enhance operational efficiency.

Previously, I served as an IT Support Engineer at Prime Bank Limited, where I implemented group policies that led to a significant decrease in data breaches. My role involved configuring VPNs, managing firewalls, and providing remote support to end-users. I hold a Master’s degree in Cyber Security and have a proven track record of improving IT systems and processes through data analysis and collaboration.

Experience

Work history, roles, and key accomplishments

Current

IT Support and Security Technician

Current

Pomeroy IT Solutions UK Ltd (Stryker UK)

Oct 2023 - Present (1 year 8 months)

Responsible for troubleshooting and repairing Windows and MacOS systems, resolving tickets, and managing IT infrastructure. Provided 2nd and 3rd line support, managed mobile devices, and maintained IT inventory while contributing to IT projects and user support.

Windows MacOS Active Directory Intune Office 365 Azure ServiceNow Troubleshooting

IT Support Engineer

Prime Bank Limited

Dec 2020 - Apr 2024 (3 years 4 months)

Provided technical support by troubleshooting and resolving user tickets. Configured VPN and firewall settings, performed gap analysis for ISO 27001, and customized desktop environments for 3500 users, significantly reducing data breaches.

VPN Firewalls Active Directory ISO 27001 Troubleshooting

IT Business Analyst

DataSoft Systems Bangladesh Limited

Mar 2020 - Dec 2020 (9 months)

Reviewed IT systems and internal processes to identify areas for improvement. Provided training and support on IT for NGOs, focusing on project collaboration and software usage.

IT Training Collaboration Support Software Process Improvement

IT Support Engineer

Technohaven Company Limited

Jan 2019 - Mar 2019 (2 months)

Handled incident and service requests through remote technical assistance. Involved in IT infrastructure planning, design, implementation, and documentation.

Documentation

Education

Degrees, certifications, and relevant coursework

University of The West of England

Master of Science, Cyber Security

2023 - 2024

Grade: Distinction

Pursued a Master of Science in Cyber Security, focusing on advanced topics in cybersecurity, risk management, and data protection, achieving a distinction.

East West University

Bachelor of Science, Computer Science And Engineering

2014 - 2018

Completed a Bachelor of Science in Computer Science and Engineering, gaining foundational knowledge in computer systems, programming, and software development.