Open to opportunities

Romeo Marcel Ewing

@romeomarcelewing

Message

Team leader and customer service professional driving operations and coaching.

Madagascar

Message

What I'm looking for

I seek a people-focused role where I can lead operations, coach staff, improve service quality, and contribute to measurable performance improvements.

I am a results-focused team leader with strong leadership and management skills, experienced in supervising front-line operations and supporting teams in a motivating, collaborative environment.

I lead scheduling, task distribution, and priority setting to ensure smooth operations and achievement of business objectives while maintaining quality, safety, and efficiency.

I have a background in customer service, having resolved technical and operational issues, managed complaints, and delivered professional, courteous support on a high-volume project.

I emphasize coaching and training to integrate new employees, foster team development, run productive team meetings, and report performance results to management.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

ECS Madagascar

Jul 2023 - Present (2 years 6 months)

Lead and supervise a team of 6 employees, managing schedules and task distribution to meet performance targets while ensuring quality, safety, and operational efficiency; coach new hires and resolve team conflicts to maintain a positive work environment.

Team Leadership Coaching performance reporting Conflict Resolution Customer Support Operations Coordination Data Analysis

Customer Service Agent

Webhelp

Jun 2020 - Jul 2023 (3 years 1 month)

Delivered high-quality customer service for the Amazon project, handling inquiries, complaints about damaged or missing products, and resolving technical and operational issues via phone.

Customer Support Phone Support Technical Troubleshooting Product Knowledge Communication Service Excellence