Luc Duval
@lucduval
Customer service advisor at Konecta on the Orange project, resolving customer requests and following cases through to resolution.
MadagascarWhat I'm looking for
At Konecta on the Orange project in La Réunion Mayotte, I handle customer requests by phone, identify needs, provide appropriate answers, and follow cases through to resolution.
I also manage a daily volume of incoming calls for Orange and contribute to customer satisfaction through careful follow-up.
At Print-Impression, I made B2B and B2C prospecting calls, qualified prospect files, booked sales appointments, and handled objections.
At Externalisation Group, I followed up with prospects and updated customer databases to identify sales opportunities. I use CRM tools and office software, including Notion, Google Sheets, and Ringover.
Experience
Work history, roles, and key accomplishments
Conseiller Client
Konecta
Jan 2025 - Present (1 year 8 months)
Handled client relations by phone for Orange, qualifying requests, providing solutions, and following up on cases. Managed a high volume of inbound calls and contributed to customer satisfaction.
Téléprospecteur
Print-Impression
Jan 2024 - Jan 2025 (1 year)
Conducted B2B and B2C phone prospecting, identifying needs, qualifying leads, and setting up sales appointments. Handled objections professionally and created positive first impressions.
Téléprospecteur
Externalisation Group
Jan 2022 - Jan 2023 (1 year)
Followed up on prospects and updated client databases to identify commercial opportunities and develop the client portfolio. Used office tools and CRM daily.
Education
Degrees, certifications, and relevant coursework
FRC + MADA
Formation Téléprospection / Centre d'appels, Téléprospection / Centre d'appels
Completed training in telemarketing and call center techniques, including prospecting, objection handling, and customer relationship management.
Académie Clubs
Formation Techniques de Vente, Techniques de Vente
Completed sales techniques training covering customer needs discovery, sales argumentation, objection handling, and closing.
Lycée Andohalo
Baccalauréat, Série L
Earned a Baccalauréat in the literature series.
Université d'Antananarivo
Filière Communication, Communication
Studied communication with a focus on Russian at a beginner level.
Tech stack
Software and tools used professionally
Availability
Location
MadagascarAuthorized to work in
Salary expectations
Job categories
Interested in hiring Luc?
You can contact Luc and 90k+ other talented remote workers on Himalayas.
Message LucGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
