At Yas Madagascar, I lead a 24/7 Network Operations Center shift, managing Front Office and Back Office NOC specialists. I set objectives, evaluate and coach team members, and maintain shift motivation and discipline.
I prioritize incidents by severity, coordinate escalations with support teams and management, and trigger the critical incident process when needed. I monitor SLAs and NOC dashboard KPIs, including MTTD, MTTA, and MTTR.
I update procedures and runbooks, support continuity between shifts, and write reports for stakeholders across Technical, Commercial, Finance, and IT divisions. I also maintain the major incident register and help ensure operational risk control and HSSE compliance.
At SEEMADA Power and Technology, I was promoted from Team Leader to Project Manager and managed projects from planning to delivery. My background includes electromechanical engineering and industrial automation, along with projects including a micro hydropower plant study and electromechanical devices.
