Romel Palapar
@romelpalapar
Reservation specialist and customer service professional delivering seamless bookings and high satisfaction through CRM and lead scheduling.
What I'm looking for
I’m a reservation and customer service professional with Reservation Specialist / Sales Agent experience, focused on delivering seamless booking experiences through strong communication and careful coordination.
With recent roles at Buwelo BPO Solution (2025 - Present), I handle inbound reservations, manage booking coordination, and support customers by managing guest inquiries and optimizing schedules. I’m known for accuracy, active listening, and problem-solving that keeps service smooth and responsive.
In earlier experience, I built a strong hospitality foundation through Customer Service Representative and Sales Operator - Operations Lead work (2023 - 2024 and 2018 - 2023), along with Room Attendant roles at Samui Chill music Lounge, Wynn Macau, Board Walk Inn, and Brett Robinson. Across fast-paced environments, I maintained high customer satisfaction with attention to detail.
I bring a customer-first approach—pairing CRM tools, lead qualification & scheduling, and data entry accuracy—to reduce friction for guests and improve outcomes for teams. I thrive when I can support customers, coordinate quickly, and keep standards high.
Experience
Work history, roles, and key accomplishments
Reservation Specialist
Buwelo BPO Solution
Jan 2025 - Present (1 year 5 months)
Handled inbound reservation requests and coordinated booking schedules to support customer service and sales operations. Maintained accurate data entry while providing responsive assistance to customers.
Customer Service Representative
Buwelo BPO Solution
Jan 2023 - Jan 2024 (1 year)
Managed guest inquiries and optimized scheduling to deliver smooth customer support experiences. Applied strong communication and active listening to resolve customer needs effectively.
Sales Operations Lead
Samui Chill Music Lounge
Jan 2018 - Jan 2023 (5 years)
Coordinated booking activities to provide seamless reservation experiences and improve customer satisfaction. Applied attention to detail and consistent communication in a fast-paced environment.
Room Attendant
Wynn Macau
Jan 2017 - Jan 2018 (1 year)
Maintained high standards of cleanliness and room readiness while supporting guest experience in a hospitality setting. Managed tasks with strong attention to detail and professionalism.
Room Attendant
Board Walk Inn
Jan 2011 - Jan 2012 (1 year)
Performed room attendant duties to help ensure a clean and comfortable guest stay. Followed procedures consistently and contributed to customer satisfaction through careful attention to detail.
Education
Degrees, certifications, and relevant coursework
Lyceum of Subic Bay
Bachelor of Hospitality Management, Hospitality Management
Earned a Bachelor in Hospitality Management from Lyceum of Subic Bay, graduating in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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