Romel Palapar

RP

Open to opportunities

Romel Palapar

@romelpalapar

Reservation specialist and customer service professional delivering seamless bookings and high satisfaction through CRM and lead scheduling.

What I'm looking for

I’m looking for a fast-paced customer-facing role where I can own reservations and customer support, use CRM tools for lead qualification and scheduling, and coordinate bookings with accuracy—so guests receive smooth, high-quality service.

I’m a reservation and customer service professional with Reservation Specialist / Sales Agent experience, focused on delivering seamless booking experiences through strong communication and careful coordination.

With recent roles at Buwelo BPO Solution (2025 - Present), I handle inbound reservations, manage booking coordination, and support customers by managing guest inquiries and optimizing schedules. I’m known for accuracy, active listening, and problem-solving that keeps service smooth and responsive.

In earlier experience, I built a strong hospitality foundation through Customer Service Representative and Sales Operator - Operations Lead work (2023 - 2024 and 2018 - 2023), along with Room Attendant roles at Samui Chill music Lounge, Wynn Macau, Board Walk Inn, and Brett Robinson. Across fast-paced environments, I maintained high customer satisfaction with attention to detail.

I bring a customer-first approach—pairing CRM tools, lead qualification & scheduling, and data entry accuracy—to reduce friction for guests and improve outcomes for teams. I thrive when I can support customers, coordinate quickly, and keep standards high.

Experience

Work history, roles, and key accomplishments

BS

Current

Reservation Specialist

Current

Buwelo BPO Solution

Jan 2025 - Present (1 year 5 months)

Handled inbound reservation requests and coordinated booking schedules to support customer service and sales operations. Maintained accurate data entry while providing responsive assistance to customers.

Customer Service Reserving CRM Tools Active Listening Problem Solving Communication Conflict Resolution

BS

Customer Service Representative

Buwelo BPO Solution

Jan 2023 - Jan 2024 (1 year)

Managed guest inquiries and optimized scheduling to deliver smooth customer support experiences. Applied strong communication and active listening to resolve customer needs effectively.

Customer Support Active Listening Problem Solving Conflict Resolution Communication CRM Tools Scheduling coordination

SL

Sales Operations Lead

Samui Chill Music Lounge

Jan 2018 - Jan 2023 (5 years)

Coordinated booking activities to provide seamless reservation experiences and improve customer satisfaction. Applied attention to detail and consistent communication in a fast-paced environment.

Sales Operations Booking Coordination Customer Service Communication Active Listening Problem Solving Scheduling Conflict Resolution

WM

Room Attendant

Wynn Macau

Jan 2017 - Jan 2018 (1 year)

Maintained high standards of cleanliness and room readiness while supporting guest experience in a hospitality setting. Managed tasks with strong attention to detail and professionalism.

Customer Service Attention To Detail Communication Problem Solving Conflict Resolution Time Management Active Listening Team Coordination

BI

Room Attendant

Board Walk Inn

Jan 2011 - Jan 2012 (1 year)

Performed room attendant duties to help ensure a clean and comfortable guest stay. Followed procedures consistently and contributed to customer satisfaction through careful attention to detail.

Attention To Detail Customer Service Time Management Communication Problem Solving Active Listening

Education

Degrees, certifications, and relevant coursework

LB

Lyceum of Subic Bay

Bachelor of Hospitality Management, Hospitality Management

Earned a Bachelor in Hospitality Management from Lyceum of Subic Bay, graduating in 2015.

Tech stack

Software and tools used professionally

Gmail

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