At Dreamport, I support travel customers through live chat, email, and phone, helping with bookings, flight options, complaints, and service issues. I maintain accurate CRM records and deliver clear, customer-first communication across every channel.
Previously at Eben Communication, I supported multinational clients, resolved product and account issues, and managed and mentored a team of 25 customer service staff. I've also handled data-related software queries at 24 Gold Lion Business Services using Freshdesk, HubSpot, Intercom, Zendesk, and Google Workspace.
