Open to opportunities

Roman Tsokur

@romantsokur

Training & Development leader driving learning, engagement, and performance.

I am a Training & Development professional with extensive experience designing and delivering learning programs across hospitality and cruise industries, focused on culture transformation, onboarding, and performance improvement. I hold a CTDP certification from HR Academia and completed Wharton's course on Building High-Performance Teams, and I bring a research background with a Candidate of Pedagogical Science degree.

I have led L&D initiatives at Marella Cruises and a major Ukrainian restaurant chain, implementing compliance training, trainer development, learning needs analysis, KPI-driven evaluations, and coaching programs that improved service consistency and employee progression. I am practical, analytical, and people-focused, committed to boosting team morale, service standards, and career development pathways.

Experience

Work history, roles, and key accomplishments

Learning & Development Manager

Marella Cruises

Sep 2022 - Mar 2025 (2 years 6 months)

Oversaw on-board learning and implemented training programs that supported company culture transformation, compliance and service quality; coached new hires and ran Train-the-Trainer sessions to improve team consistency and guest service.

Learning Development Onboarding Compliance Coaching Needs Analysis Employee Engagement

Training & Development Specialist

Savva Libkin Restaurants

Mar 2018 - Feb 2022 (3 years 11 months)

Conducted learning needs analysis and designed training programs across 10 restaurants (≈600 employees), implemented evaluation metrics and motivational techniques to improve customer service and operational performance over four years.

Needs Analysis Onboarding Employee Motivation Techniques Performance Analysis

Guest Service Agent

Regent Seven Seas Cruises

Oct 2017 - Feb 2018 (4 months)

Provided highly personalized front-desk and guest services focused on maintaining luxury 6* standards, performed accounting and information services using FIDELIO.

Guest Service Front Desk Operations Fidelio Luxury Customer Experience Accounting Information Services

Guest Service Agent

MSC Cruises

Dec 2016 - Aug 2017 (8 months)

Performed front desk and first-point-of-contact duties, delivering guest information services and routine accounting to support daily ship operations.

Front Desk Duties Guest Relations Customer Service Information Services

Assistant Hotel Manager

Bless Resort Hotel

May 2010 - Sep 2016 (6 years 4 months)

Managed daily operations across front desk, housekeeping, restaurant & bar, and sales, improving coordination and service delivery at an upscale resort over six seasons.

Hotel Operations Housekeeping Oversight Staff Supervision Operational Management

Front Office Manager

Ayvazovsky Hotel

Dec 2006 - May 2010 (3 years 5 months)

Oversaw front desk operations, room accommodations and booking processes to maintain service standards and optimize occupancy at a downtown boutique hotel.

Guest Relations Customer Service

Education

Degrees, certifications, and relevant coursework

HR Academia

Certification, Training & Development

Certified Training & Development Professional (CTDP) awarded in November 2023.

Wharton School, University of Pennsylvania

Professional Course, Organizational Behavior

Completed the online course "Building High-Performance Teams" in July 2023.

South-Ukrainian K.D. Ushinsky University

Candidate of Pedagogical Science (Level 8), Pedagogy / Theory & Methods of Professional Education

Candidate of Pedagogical Science (Level 8, Post-Graduate) in Pedagogy/Theory & Methods of Professional Education awarded in 2004; authored a 258-page thesis on self-development of future foreign language teachers.