Liliia Stepanenko
@liliiastepanenko
Hospitality operations professional delivering exceptional guest experiences.
UkraineWhat I'm looking for
I am a hospitality operations professional with 7+ years of international guest service and team management experience, promoted to Restaurant Supervisor at Royal Caribbean. I have managed teams of seven in high-volume environments, coordinated daily operations, ensured USPH and quality compliance, and consistently achieved a 97%+ guest satisfaction rate.
I excel in operations coordination, staff training, conflict resolution, and premium guest service, and I have been recognized as Employee of the Month and a top performer in specialty restaurant sales. I am seeking a remote operations or guest experience role within hospitality-tech or the travel sector where I can apply my operational discipline and customer-focused leadership.
Experience
Work history, roles, and key accomplishments
Managed daily restaurant operations and a team of 7 on a high-volume cruise line, serving 160+ international guests per shift and maintaining a 97%+ guest satisfaction rate; recognized as Employee of the Month.
Delivered premium dining service to 60+ guests per shift, handled guest requests and conflict resolution, and consistently achieved a 97%+ guest satisfaction rate while ranking as a top specialty restaurant sales performer.
Waitress / Hostess
Premier Palace Hotel
Jan 2021 - Jan 2022 (1 year)
Provided front-of-house service at a luxury hotel, managing guest seating and service flow while supporting high standards of hospitality and guest satisfaction.
Waitress
Gymmax Luxury Sport Club
Jan 2020 - Jan 2021 (1 year)
Served members at a luxury sports club, delivering attentive service and maintaining quality standards across food and beverage offerings.
Waitress / Bartender
IL Molino Restaurant
Jan 2016 - Jan 2020 (4 years)
Provided table and bar service over multiple seasons, handling orders, preparing drinks, and supporting high-volume service while maintaining guest satisfaction.
Waitress
Grifid Vistamar Hotel
Jan 2019 - Dec 2019 (11 months)
Worked in hotel food service delivering guest-facing hospitality in an international resort setting and maintaining service quality standards.
Education
Degrees, certifications, and relevant coursework
National University of Food Technologies
Master's Degree, Hotel, Restaurant & Tourism Management
Master's degree in Hotel, Restaurant & Tourism Management from the National University of Food Technologies.
Availability
Location
UkraineAuthorized to work in
Job categories
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