Rolex Otieno

I am a dedicated customer service representative with a Bachelor of Arts in Communication from Mount Kenya University. My career objective is to improve the quality of people's lifestyles through exceptional care and service. I am eager to leverage my communication skills to empower customers in a people-driven organization.

During my time as a Sales Associate at Bidco Africa, I achieved a remarkable 99.5% customer approval rating by employing a compassionate and empathetic approach. I consistently exceeded my sales goals by 8% on average, demonstrating my ability to anticipate customer needs and provide tailored recommendations. My experience in customer service has equipped me with the skills necessary to thrive in dynamic environments.

As a co-founder of the Tiger Toastmasters Club, I helped over 70 students enhance their public speaking skills. This experience not only honed my leadership abilities but also deepened my passion for empowering others. I am excited to bring my expertise and enthusiasm to a new role where I can continue to make a positive impact.