Open to opportunities

Roland Sibbaluca

@rolandsibbaluca

Message

I generate qualified leads, support customers, and keep sales operations organized.

Philippines

Message

What I'm looking for

I'm looking to contribute to a team that values professionalism, continuous learning, and exceptional service, where I can support customers, sales teams, and daily operations through reliable lead generation, CRM management, and virtual assistance.

I've supported e-commerce operations at Teresa's RTW Shop by processing orders, assisting customers, updating product listings, monitoring inventory, and maintaining organized business records.

At MARKETECH APAC, I researched prospects, built targeted lead lists, verified contacts through Apollo and Hunter, maintained CRM records, and supported appointment-setting with sales-ready leads.

At Quantrics Enterprises, I handled customer cases across phone, email, and chat, resolved billing, account, order, and shipment concerns, and recommended relevant products and services. I work accurately in CRM systems while managing multiple cases and contributing to customer satisfaction, retention, and sales goals.

Experience

Work history, roles, and key accomplishments

E-commerce Account Manager

Teresa's RTW Shop

Jun 2023 - May 2026 (2 years 11 months)

Managed day-to-day e-commerce operations, including order processing and customer support.
Responded to customer inquiries, resolved order concerns, and maintained positive customer relationships.
Updated product listings, monitored inventory, and ensured accurate product information.
Assisted in implementing sales and marketing initiatives to improve customer engagement and online sales.
Maintain

E Commerce Sales Inventory Management Administration E commerce Support

Audience Growth Executive

MARKETECH APAC

Jan 2026 - Apr 2026 (3 months)

Conducted prospect research and built targeted lead lists for sales campaigns.
Qualified leads using research tools and maintained accurate CRM records.
Verified contact information using platforms such as Apollo and Hunter to improve data quality.
Supported appointment-setting initiatives by providing sales-ready leads.
Maintained organized databases to support business development and outreach e

Sales Effectiveness Databases Appointment Scheduling Lead Generation CRM

Customer Service and Sales Representative / Case Manager L3

Quantrics Enterprises Inc.

Oct 2022 - Nov 2025 (3 years 1 month)

Delivered exceptional customer support through phone, email, and chat while identifying opportunities to promote relevant products and services.
Assisted customers with account, billing, order, and shipment inquiries, resolving issues efficiently to improve customer satisfaction and retention.
Recommended solutions and upsold eligible products based on customer needs, contributing to sales and bus

CRM Customer Satisfaction Sales Effectiveness