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Rolando Garvin

@rolandogarvin

Insurance claims representative who resolved health insurance billing disputes and claims inquiries at Hinduja Global Solutions.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer support skills while providing opportunities for growth and development in a dynamic environment.

At Hinduja Global Solutions (BPO), I handled health insurance policy inquiries, billing disputes, claims questions, and account discrepancies for a US health insurance client. I investigated disputed claims and followed up to help reach resolution.

I prepared claim documentation and kept detailed notes in billing systems. I also met and exceeded daily performance targets in a structured, monitored environment.

As Dispatch Supervisor at Tara Courier Services, I managed account communications, resolved discrepancies, and maintained records across digital systems.

At Golden Krust, I oversaw daily store operations, handled escalated customer issues, and coached and monitored team performance. Earlier, as a Vehicle Systems Technician at Dennis Electro and Motor Accessories, I maintained service records and explained technical findings to clients.

Experience

Work history, roles, and key accomplishments

Store Supervisor

Golden Krust

Jan 2022 - Dec 2025 (3 years 11 months)

Oversaw daily operations in a fast-paced, high-volume environment, managing escalated customer issues and coaching team performance against structured targets.

Team Leadership Operations Management Customer Service Performance Monitoring Compliance

Dispatch Supervisor

Tara Courier Services

Jan 2021 - Dec 2022 (1 year 11 months)

Managed high-volume inbound and outbound account communications, resolving discrepancies and following up on outstanding issues. Maintained accurate records and escalated concerns for process improvement.

Account Management Communication Skills Record keeping Escalation Management Organizational Skills

Customer Service Rep - Insurance Claims

Hinduja Global Solutions

Jan 2020 - Dec 2021 (1 year 11 months)

Handled high-volume inbound calls for a US health insurance client in a remote BPO environment, resolving policy inquiries, billing disputes, claims questions, and account discrepancies. Investigated and resolved incorrectly processed or disputed claims, maintaining accurate documentation and meeting daily KPIs.

Insurance Claims Processing Billing Dispute Resolution Customer Service CRM Systems Billing Systems Microsoft Office Data Entry Communication Skills