Open to opportunities

Vanessa Thompson

@vanessathompson

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Detail-oriented professional with expertise in customer service and administration.

Jamaica

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What I'm looking for

I am seeking a role that offers opportunities for growth and development in a supportive environment.

With over four years of experience in customer service and administrative roles, I have developed a strong foundation in financial and insurance processes. My journey has equipped me with skills in medical billing, claims verification, and maintaining accurate records in compliance with organizational standards. I pride myself on my attention to detail and my ability to leverage Microsoft Office tools to enhance operational efficiency.

In my most recent role as a Claims Officer at Canopy Insurance Limited, I successfully verified insurance coverage and processed claims accurately within deadlines. My commitment to providing excellent customer service allowed me to address inquiries and resolve issues efficiently, ensuring client satisfaction. Prior to this, I served as a Client Support Associate at Sagicor Group Jamaica Limited, where I handled client interactions and supported the development of accurate client records, further enhancing service delivery in the insurance and financial domains.

Experience

Work history, roles, and key accomplishments

Claims Officer

Canopy Insurance Limited

Jul 2022 - May 2023 (10 months)

As a Claims Officer, I verified insurance coverage and processed claims accurately within deadlines. I ensured patient records were documented for billing and provided excellent customer service by addressing inquiries and resolving issues efficiently.

Claims Insurance Customer Service Documentation Management Time Management Microsoft Office Communication Skills Problem Solving

Client Support Associate

Sagicor Group Jamaica Limited

Oct 2018 - Jul 2022 (3 years 9 months)

In my role as a Client Support Associate, I handled client interactions via email and phone, addressing insurance and billing inquiries. I supported accurate client records and ensured data integrity in all transactions.

Data Integrity Customer Support Communication Skills Problem Solving Time Management Microsoft Office Team Collaboration

Investment Client Services Associate

Sagicor Investments Jamaica Limited

Sep 2021 - Dec 2021 (3 months)

As an Investment Client Services Associate, I processed customer account transactions while ensuring compliance and accuracy. I managed confidential client data and facilitated efficient service operations.