Rohith Engu

I’m an Operations and Process Improvement professional with 3.5 years at Amazon (Prime Video Trust & Safety). I focus on identifying workflow inefficiencies, designing automation solutions, and delivering measurable results at scale.

I was promoted L3 to L4 in under 2.5 years by owning high-impact initiatives end-to-end—from problem identification through cross-functional delivery and adoption. I’ve owned delivery of 3 automation tools, saving 450+ hours a year across my team.

I built and deployed 5 Tamper monkey browser-script solutions to remove manual review steps, cutting errors by 30% while improving throughput by 20% across 40+ associates. I also validated LLM outputs for production rollout by reviewing edge cases and policy alignment, improving model benchmarks to 56.1% PAR and 20.2% precision.

I drive quality and compliance outcomes through governance controls, SOP standardization, and deep root-cause work. I resolved storefront ingestion defects, reducing customer-visible error rates from 14% to 0% across multiple markets, and handled 750+ escalations with CAPA action plans that reduced repeat escalations by 30% within one quarter.