Rohanshar Antoine
@rohansharantoine
Customer Service and administrative professional improving customer satisfaction through efficient operations.
What I'm looking for
I’m a customer service and administrative support professional with proven experience across retail operations, call center environments, and client relationship management. I handle high-volume customer interactions, resolve complaints, and keep business records accurate while supporting operational efficiency and team success.
In my recent roles, I’ve managed store operations support, processed POS transactions and cash handling, maintained inventory records and stock levels, and handled returns and exchanges with a positive customer focus. I also bring strong call-center performance—updating CRM records, processing payments, tracking customer packages, and managing subscription renewals, upselling, and contract-related documentation.
Experience
Work history, roles, and key accomplishments
Customer Service / Sales Representative
KM2 Solutions
Aug 2018 - Jul 2021 (2 years 11 months)
Delivered professional support in a fast-paced call center by handling high-volume inbound calls, resolving customer complaints, and maintaining customer satisfaction. Updated CRM records and verified client documentation to ensure accuracy, completeness, and compliance.
Customer Service / Sales Representative
1-888 Go Answer
Jul 2012 - May 2016 (3 years 10 months)
Managed subscription renewals for magazines and newspapers while promoting promotional packages and upselling services to customers. Maintained customer account records and supported transaction documentation for accurate record keeping.
Office Administration Clerk
J & J’s Air Conditioning
Oct 2007 - Aug 2009 (1 year 10 months)
Supported daily administrative operations by managing office supply inventory, coordinating restocking, and maintaining organized filing systems. Answered calls, recorded messages, and supported office record management to ensure efficient workflow.
Education
Degrees, certifications, and relevant coursework
Antigua State College
A-Levels, A Levels
2009 - 2011
Completed A Levels studies in the A Levels Department at Antigua State College from 2009 to 2011.
Clare Hall Secondary School
Secondary School, Secondary Education
2002 - 2007
Attended Clare Hall Secondary School from 2002 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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