Open to opportunities

Rohanshar Antoine

@rohansharantoine

Message

Customer Service and administrative professional improving customer satisfaction through efficient operations.

Saint Lucia

Message

What I'm looking for

I’m looking for a role where I can deliver exceptional customer service, handle high-volume inquiries, and support smooth daily operations. I want to use my call-center, retail, and administrative experience to improve customer satisfaction.

I’m a customer service and administrative support professional with proven experience across retail operations, call center environments, and client relationship management. I handle high-volume customer interactions, resolve complaints, and keep business records accurate while supporting operational efficiency and team success.

In my recent roles, I’ve managed store operations support, processed POS transactions and cash handling, maintained inventory records and stock levels, and handled returns and exchanges with a positive customer focus. I also bring strong call-center performance—updating CRM records, processing payments, tracking customer packages, and managing subscription renewals, upselling, and contract-related documentation.

Experience

Work history, roles, and key accomplishments

Customer Service / Sales Representative

KM2 Solutions

Aug 2018 - Jul 2021 (2 years 11 months)

Delivered professional support in a fast-paced call center by handling high-volume inbound calls, resolving customer complaints, and maintaining customer satisfaction. Updated CRM records and verified client documentation to ensure accuracy, completeness, and compliance.

Call Center Operations Customer Relationship Management (CRM)Complaint Resolution Data Verification Data Entry Document Processing Contract Processing Customer Support Electronic Record Keeping Phone Communication

Customer Service / Sales Representative

1-888 Go Answer

Jul 2012 - May 2016 (3 years 10 months)

Managed subscription renewals for magazines and newspapers while promoting promotional packages and upselling services to customers. Maintained customer account records and supported transaction documentation for accurate record keeping.

Customer Service Subscriptions Upselling Account Management Customer Support Data Entry Records Management CRM

Office Administration Clerk

J & J’s Air Conditioning

Oct 2007 - Aug 2009 (1 year 10 months)

Supported daily administrative operations by managing office supply inventory, coordinating restocking, and maintaining organized filing systems. Answered calls, recorded messages, and supported office record management to ensure efficient workflow.

Office Administration Inventory Management Filing & Records Data Entry Administrative Support Microsoft Office Organizational Skills