Open to opportunities

Marissa Dolcie

@marissadolcie

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Motivated business management student with customer service and admin experience.

Saint Lucia

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What I'm looking for

I am seeking a role where I can apply customer service and administrative skills, continue learning business operations, contribute to team goals, and grow into greater responsibility within a collaborative, service-oriented organization.

I am a business management student with hands-on experience in customer service, office administration, and hospitality maintenance systems. I have supported teams at Sandals Halcyon, Capital One (KM2 Solutions), Michel’s Electrical & Building Contractors, and Digicel, contributing to operational efficiency through use of EAM systems, Oracle, Excel, and CRM/ERP tools.

I take pride in clear communication, reliability, and problem-solving; I have processed invoices and requisitions, managed schedules and budgets, handled sensitive financial and customer data, and helped reduce churn through targeted retention activities. I am eager to bring my organizational skills, analytical thinking, and collaborative approach to a role where I can grow and add measurable value.

Experience

Work history, roles, and key accomplishments

Maintenance/Engineering Intern

Sandals Halcyon

Jul 2025 - Sep 2025 (2 months)

Dispatched and tracked engineering work orders using EAM systems, managed staff schedules via ACM, processed contractor invoices and requisitions in Oracle, and maintained departmental budgets and utility monitoring in Excel to support operational efficiency.

ACM Scheduling Oracle Microsoft Excel Invoice Processing

Customer Service Agent

KM2 Solutions for Capital One

Oct 2024 - Jan 2025 (3 months)

Provided customer support for Capital One products via phone, email and chat, resolved account and billing issues, processed applications and updates, and consistently exceeded CSAT and first-call resolution targets.

Customer Service Data Privacy CSAT

Office Assistant

Michel’s Electrical & Building Contractors Ltd

Mar 2024 - Sep 2024 (6 months)

Managed executive calendars, document control, data entry (including QuickBooks), procurement and vendor coordination, handled payroll transactions and financial records, and organized travel and company events to streamline office operations.

Office Administration Quickbooks Data Entry Scheduling Invoice Processing Procurement Confidentiality

Customer Retention Intern

Digicel

Aug 2023 - Aug 2023 (0 months)

Handled retention calls and case management in TCRM to reduce churn, conducted outreach to non-pay customers, documented churn reasons and completed satisfaction surveys to inform proactive retention actions.

Customer Retention Survey Case Management Product Knowledge

Education

Degrees, certifications, and relevant coursework

Monroe University

Bachelor of Business Management, Business Management

Pursuing a Bachelor's Degree in Business Management with a minor in Marketing; coursework includes Marketing Foundation, Principles of Financial Accounting, Critical Writing and Critical Analysis, and Integrated Business Applications.

Castries Comprehensive Secondary School

High School Diploma, General Secondary Education

Secondary education covering English, Mathematics, Theatre Arts, Food, Nutrition and Health, Clothing, Textile and Fashion, Principles of Business, Social Studies, and Chemistry.